Reamaze Live Chat Helpdesk CRM
Live Chat, AI Chatbot & Helpdesk for E-Commerce
Rating
4.4
feedback
259
chart
#916
All reviews
Rating Breakdown
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July 26, 2021
We've been using Reamaze for a year now and it's an absolutely vital part in the growth of our store. The value for money for the features is excellent and their customer support is exceptional. I highly recommend it to merchants of any size.
July 13, 2021
We have been using this app for a while now and it's been amazing. Being able to easily integrate multiple channels so we can view all messages and questions has been life changing. Top notch support and great feature set makes this support software well worth it.
July 9, 2021
So far so good! It is great that all of our social media platforms, emails and other notifications are centralized. Overall we have nothing bad to say :)
June 30, 2021
We started using this App about 2 months ago and is really a game changer. You can support your customers on multiple channels and have multiple CSR working at the same time. We love the workflow automation, Cues and so many other features. Their Support and Onboarding team is awesome. Thanks Dakota and the rest of the Team for all your help!
June 24, 2021
This app is really impressive. I've only been using for a couple of days but their help desk is super fast and helpful. I've just watched all the demo videos and honestly am blown away by what it can do. And the price is really good too. It's already working really well and I haven't even started with the FAQ features yet.
June 19, 2021
Its a really nice app with lots of useful features. Also, the support team is really friendly and helpful in resolving issues.
Using app
11 months
Total reviews
2
Average rating
5.0
June 9, 2021
Easy to use. Great functionality and the support team is quick and efficient. Highly recommend to anyone looking to automate and improve customer service.
June 8, 2021
Reamaze is our third attempt at a customer friendly and user friendly Chat app. While every experience with Chat has had its challenges, Reamze has a solid onboarding process. You have to commit to reading, listening and viewing the tutorials like everything, although every question I have is in the documentation. I have had around 10 interactions with their support team and that pushed me from a 4 Stars to a 5 Stars. If you can't find or understand the need, chat their team and they are great. We started with one employee three years ago and now have 10 and continue to grow. Two words of advice, be patient - be open to new ways of doing something. OK. 10 words of advice. In getting deeper in to the documentation, I can see how this App can help our business grow from a simple chat response in to a full automated service tool.
May 26, 2021
We're using Re:Amaze for a while. Switched to Re:Amaze from Gorgias. The pricing is much more flexible in comparison to Gorgias. Also, the Support Team is much more responsive and helpful. The Onboarding and whole migration were not that easy, but this is just because I've never done this before and never used Re:Amaze. Having Support Team assistance during our transition period is great because it makes this process much easier. I like Re:Amaze, because it fulfills all our needs at this moment.
April 27, 2021
We have used Reamaze for a while and we are more than happy with it. It has all the features we need and it's not overpriced. And the support is great as well. Highly recommended!
April 15, 2021
This is an awesome app for small businesses. You can build custom chatbots, set workflows, and the FAQ site is clutch.
April 14, 2021
It's so great knowing we always have quick Re:amaze help on standby through the live chat--everything is quite intuitive to begin with, but for those days where your brain is a bit slow to wake up they are always ready to help get things done!
March 27, 2021
Great app! It runs smoothly. We can manage conversations from different stores (under the same brand) together with this app. Highly recommended!
March 8, 2021
The best of the best support desk / chat systems I have used. The most amazing thing with Reamaze was the ability to add multiple brands for a very very low cost. I have all my brands in one dashboard, and never miss a single customer query. Since it's connected to shopify, it gives me all info about a customer who I am talking to. Amazing job guys!
March 1, 2021
The absolute best support app BY FAR! I have used Gorgais, Intercom, ZenDesk, and MANY others... Nothing comes close to Reamaze. Not only is the product itself significantly better, but most importantly, the support is INCREDIBLE!!! By far the best support I have ever received from any piece of software in my 25+ year career! Use Reamaze, you will not regret it!!! It's not just better for the money -- it is just plain better!!! Gorgais and the rest do not come close.
Feb. 16, 2021
We recently switched to Re:Amaze from another customer service helpdesk application and our experience so far has been great. The support team is so helpful and accommodating. We are happy to have made the switch!
Feb. 15, 2021
The multichannel experience that Reamaze gives is what we need, especially with the whatsapp number working with Twilio. I´m working on flows and automations to saves us even more time!
Feb. 10, 2021
We've been using Reamaze for about half a year now. We love app! Saves us a ton of time. That said, lately we've been getting lots of error messages from their site re overload, page 404, etc. As a result, I posted a 1 star review. Reamaze immediately got in touch with me and the app is running again. They say they had some issues scaling, but that these issues are under control now. Therefore, I am revising my review back to 5 stars, with the hope and understanding that Reamaze will do what it takes to scale their platform without usage interruptions. Customer service is mission-critical, which means that frequent platform outages are not acceptable. Keep up the good work, Reamaze.
Thank you for writing this review to hold us accountable. Re:amaze experienced an outage earlier this morning that was caused by network issues from specific service providers. Our team was immediately notified and we made the decision to switch over to alternative providers. Unfortunately, this process incurred a few additional issues, which required us to fully take down the platform in order to bring things back up. Re:amaze has since recovered and is 100% stable. We apologize for the inconvenience this has caused during important work hours. If you have any questions about anything please don't hesitate to let us know. Thank you for your patience and understanding.
Feb. 9, 2021
Great app. It has all the features we need, and when we can't find anything the support team is at hand and ready to help.
Feb. 3, 2021
After trialling several CMS systems we've settled in and paid for this one. Really pleased with it. Sleek interface, easy to set up, navigate, and use. Lots of updates improving what they offer. Their live chat helpers are really helpful too and take the time to answer your questions thoroughly.