Re:amaze AI Helpdesk & Chat

May 26, 2021

We're using Re:Amaze for a while. Switched to Re:Amaze from Gorgias. The pricing is much more flexible in comparison to Gorgias. Also, the Support Team is much more responsive and helpful. The Onboarding and whole migration were not that easy, but this is just because I've never done this before and never used Re:Amaze. Having Support Team assistance during our transition period is great because it makes this process much easier. I like Re:Amaze, because it fulfills all our needs at this moment.

Nov. 15, 2024

This app has streamlined our customer service process for responding to emails and social media messages all in one place! The Re:amaze team is also very responsive and helpful whenever we reach out with questions.

April 27, 2021

We have used Reamaze for a while and we are more than happy with it. It has all the features we need and it's not overpriced. And the support is great as well. Highly recommended!

April 14, 2021

It's so great knowing we always have quick Re:amaze help on standby through the live chat--everything is quite intuitive to begin with, but for those days where your brain is a bit slow to wake up they are always ready to help get things done!

March 8, 2021

The best of the best support desk / chat systems I have used. The most amazing thing with Reamaze was the ability to add multiple brands for a very very low cost. I have all my brands in one dashboard, and never miss a single customer query. Since it's connected to shopify, it gives me all info about a customer who I am talking to. Amazing job guys!

Feb. 16, 2021

We recently switched to Re:Amaze from another customer service helpdesk application and our experience so far has been great. The support team is so helpful and accommodating. We are happy to have made the switch!

Feb. 15, 2021

The multichannel experience that Reamaze gives is what we need, especially with the whatsapp number working with Twilio. I´m working on flows and automations to saves us even more time!

Feb. 10, 2021

We've been using Reamaze for about half a year now. We love app! Saves us a ton of time. That said, lately we've been getting lots of error messages from their site re overload, page 404, etc. As a result, I posted a 1 star review. Reamaze immediately got in touch with me and the app is running again. They say they had some issues scaling, but that these issues are under control now. Therefore, I am revising my review back to 5 stars, with the hope and understanding that Reamaze will do what it takes to scale their platform without usage interruptions. Customer service is mission-critical, which means that frequent platform outages are not acceptable. Keep up the good work, Reamaze.

Feb. 3, 2021

After trialling several CMS systems we've settled in and paid for this one. Really pleased with it. Sleek interface, easy to set up, navigate, and use. Lots of updates improving what they offer. Their live chat helpers are really helpful too and take the time to answer your questions thoroughly.

Jan. 29, 2021

This is our standard communication tool for our customer interactions. Support has been great. Michelle was able to assist me in a quick and professional manner. She shows just how valuable this app can be in trouble shooting and taking care of a customer.I would recommend this App to help move your business to the next level.

Jan. 14, 2021

LOVE their customer support. They are always helpful when we have questions about our chatbots and respond very quickly.

Jan. 12, 2021

Most amazing customer support app in Shopify. Seamless integration and amazing features. Support is always there to help with setup. Highly recommend.

Jan. 12, 2021

Their customer service is amazing! They are helpful! They can answer my question quickly, good job!!

Jan. 4, 2021

Reamaze has become an integral part of running our e-commerce business! It has made managing our customer service and social media responses so much more efficient and we can't imagine helping our customers without it. The most helpful feature for us is having all of the customer's information (order #, tracking number, past correspondences, etc.) on the same window as the email so that we can quickly and effectively help our customers without having to go to other websites to gather that information. Reamaze is also very cost effective compared to other similar platforms. It might not have the prettiest design but functionally it can hang with the top platforms. 5 stars, hands down!

Dec. 8, 2020

We have been with re-amaze for around 3 weeks now, and I would say that their customer service is great! Every time I have a question or doubt they respond in a very kind and quick way. Also, the way to set it up is very friendly and easy. There a lot of content and information to learn how to work with it.

Nov. 30, 2020

Wow! Tightest integration with Shopify I've seen yet. Over the years we went from FreshDesk to Zendesk to HelpScout and now this app. Every function and detail is so thoroughly thought through and support is responsive. We're done looking for the perfect help desk software for our small business, found it. Thanks!

Nov. 25, 2020

I just started using the app, and it was very easy to set up. I had a few questions, and customer service was quick and helpful. Overall excellent.

Nov. 22, 2020

Very convenient, and staff is very helpful! Any questions, and they answer super fast. Thank you so much

Nov. 16, 2020

The app has been amazing so far. Very easy to keep communication lines with customers. Highly recommended for small businesses.

Nov. 12, 2020

10/10! This app has made it easy to communicate with customers effortlessly and in a timely manner. The support team is always very kind and helpful. We have 3 separate companies using this platform! Endless possibilities! I do wish that there were more recent YouTube videos as the app does update a lot and my lack of braincells requires more visualization rather than reading but still 100% satisfied!