Re:amaze AI Helpdesk & Chat
Live Chat, AI Chatbot & Helpdesk for E-Commerce
Rating
4.5
feedback
175
chart
#1,005
All reviews
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Feb. 5, 2018
This app has been great for our team. All emails and customer communications pulled together into the one place. Also like their Article section... if the Reamaze guys are reading this, it would be good if internal articles could have comments :) We tried several app's and this is by far the best. Customer service from the Reamaze team has been AMAZING - thanks guys!
Jan. 2, 2018
This is the only app that properly manages multiple brands. Not only that but it manages each brands social, has a help desk, and live chat independently but also in one master inbox if you like. As far as I'm concerned there isn't a better option out there right now and you should start using it as soon as possible.
Oct. 23, 2017
Top-tier support responds instantly to issues and questions. The best helpdesk system I trialed (we've tried helpscout, zendesk, and others). It also supports multiple stores, brands, integrates with Instagram and FB. Overall just amazing.
Oct. 6, 2017
great app! we use their knowledgebase feature as well. great support as well. no brainer!
Sept. 27, 2017
Reamaze is fantastic. The app is very powerful and easy to implement. Their customer service team is really responsive, and have even added features based on our suggestions. Highly recommend!
April 6, 2017
Nobody enjoys customer service. When I want to bang out CS in the morning I just want to see a list of messages and easy workflow to watch them disappear. This does it perfectly. Especially if you have multiple shopify stores, sell on other ecom channels, or CS coming in from multiple sources, this is the CRM for you. And development is all over it, squashing bugs like housewife holding two cans of RAID. Get it now before they start pricing for value.
April 6, 2017
We are huge fans of Reamaze. The functionality, implementation and extremely knowledgeable, helpful and fast support team are absolutely an amazing combination. Reamaze is by far the most valuable tool we use on a daily basis.
Sept. 29, 2016
Love using the App so far -- have received feedback from customers who really like the look and having our Customer Rep photos appearing at the top of the conversation. The support is really responsive and have addressed all of my questions/concerns. The best part for us by far (which no other help desk was able to offer) was the ability to have 4 different Shopify stores support consolidated to one Reamaze account. All Facebook, Twitter, and Support messages for each 4 domains come into one place. It's awesome.
Jan. 18, 2018
I've been with Reamaze for a long time, basically since their inception. The software does its job perfectly without fluff and tools nobody uses. The integration with Shopify is great. When I get emails from customers, I can see at a glance if, what and when they ordered something. The integrated chat is a bonus. It could use a little polishing, but the staff promised me they're working on that. Still worth 5 stars. Update January 2018: Reamaze keeps adding rockstar features and the integration with Shopify is getting deeper with every update. You're not doing yourself a favour by choosing a cheaper solution than Reamaze. Period.
Sept. 9, 2015
An extraordinary platform that integrates all of your comment feeds, live chats and customer support emails on one page! It is smart and sophisticated and gives the customer a way to reach you from so many places and allows you to be available in an instant and give great service to your loyal and new customers. Customer support armed me with the know-how to get started and showed great patience as I was learning. Re:amaze Rocks!
June 18, 2014
We have used other CS apps before and this one is by far the best. Also, support is super fast and always helpful. Highly recommend!
June 17, 2014
great app, has helped us consolidate and significantly improve our stakeholder comms - awesome tools and an ultra responsive and very cool support crew great value