OTAA review for Rebuy Personalization Engine
May 11, 2023
I am writing this review to express my gratitude and satisfaction with the exceptional support and dedication your team has demonstrated in resolving the issues we encountered. While we initially faced some challenges, I am delighted to report that the majority of these issues have now been successfully resolved. What sets Rebuy apart is the personalized attention and commitment that was extended to me by your team. After expressing my concerns, I was contacted personally by a member of your team who took the time to understand our specific needs and the problems we were facing. This level of engagement and communication significantly reassured us that our concerns were being taken seriously. Since then, your team has worked closely with ours to address and rectify the issues we encountered. The collaborative approach and open lines of communication have allowed for efficient troubleshooting and effective resolution of the problems. I am impressed by the dedication and expertise displayed by your developers and the entire support team. Furthermore, the proactive measures taken by Rebuy to ensure that these issues do not recur have been commendable. It is evident that you value customer feedback and are genuinely committed to improving your services. This commitment is reflected in the proactive steps your team has taken to work closely with us, ensuring that any remaining issues are resolved promptly. In conclusion, I am pleased to say that Rebuy has proven its commitment to customer satisfaction through its exceptional support and issue resolution. Your team's efforts in addressing our concerns have exceeded our expectations, and we are confident in continuing our partnership with Rebuy. I wholeheartedly recommend Rebuy to other Shopify store owners who are seeking a reliable and responsive app partner. Thank you once again for your outstanding support.
We apologize for the issues you have experienced with the Flickity glitch that has impacted your cart. We understand your frustration with the lack of perceived movement with the issue. We take your feedback seriously and we want you to know that we are working diligently to rectify the situation. Our team is committed to providing you with the best possible service and support for our application. We appreciate your business and we want to make it right. One of our executive leadership team members and lead developers will be in touch to discuss the situation further and to work with you on next steps. Thank you for taking the time to share your feedback with us. We look forward to resolving the issue and providing you with the best possible service.
