Rebuy Personalization Engine
Rebuy Personalization Engine
Rating
4.8
feedback
773
chart
#266
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
2%
-
Less than a month
19%
-
Less than a year
58%
-
More than a year
20%
Reviews Summary
The reviews for the Rebuy Shopify App are overwhelmingly positive, highlighting the exceptional customer support provided by team members like Maria, Tom, Lihuen, Jason, and others. Customers appreciate the app's features for increasing revenue, improving conversion rates, and enhancing the overall shopping experience. The onboarding process is praised for being smooth and personalized, with dedicated managers helping users customize their carts and widgets. However, there are a few negative reviews mentioning issues with support agents and pricing discrepancies. Overall, Rebuy is seen as a game-changer for e-commerce businesses looking to boost sales and optimize their online stores.
Highlights
Review RSS Feed
All reviews
Nov. 10, 2025
Best Customer Service Ever!!! And how amazing that they have a tiered payment system. So small businesses can use the app with most the features without all the fees! But the best part is the actual human connections. Help within seconds with a real human!! The world needs a little more of this.
Nov. 7, 2025
Janet is A++++++. She not only reviews and provides exceptional insights and specific revenue generating recommendations, but she helps execute the updates within the platform. Her communication has been among the best I have ever experienced and I work with dozens of different platforms across multiple brands. So I do not make this endorsement lightly. Janet is the primary reason I am excited to continue working w REBUY for my brand's value added growth strategies. Having her helping us now for Q4 holiday push is an even added bonus!
Review Responses said:Thanks so much for the thoughtful review. Janet brings a ton of value, and it’s great to hear her support is making such a difference—especially heading into the busy season. We’re glad to be in your corner and look forward to what’s ahead.
Nov. 6, 2025
Maria and Jessica from the Rebuy Team are truly exceptional! Their dedication and support have been invaluable, always responsive, incredibly helpful, and consistently going above and beyond to ensure our success. they bring a level of professionalism and warmth that helps us a lot. I genuinely appreciate their proactive approach and great advice. Working with them has been a fantastic experience!
Thanks so much for the awesome feedback! We're so glad to hear Maria and Jessica have been helpful and supportive. We really appreciate your kind words and look forward to continuing to work together! 😊
Nov. 5, 2025
Great customer service
Thank you so much for the kind words! We're thrilled to hear you had a positive experience with our customer service. We're always here to help, so don't hesitate to reach out if you need anything in the future!
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