Rebuy Personalization Engine
The reviews for the Rebuy Shopify App are overwhelmingly positive, with users praising the app for its functionality, customer support, and ability to increase sales. Many users highlighted the helpfulness and responsiveness of the support team, especially mentioning specific team members like Aiman, Maria, and Kyle. The app's features such as Smart Cart, Checkout Cross-Sell, and Post-Purchase upsells were commended for their effectiveness in driving revenue and improving the customer experience. Users also appreciated the ease of use and customization options provided by the app. However, there was one negative review that criticized the app for causing technical issues and impacting sales negatively, highlighting the importance of rigorous testing before updates are pushed live.
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Rebuy has worked flawlessly for us since day one. The platform is stable and easy to manage, and their customer support is genuinely top-tier — fast, thorough, and always helpful. Highly recommend.
Hearing that Rebuy has been steady for you from day one is exactly what we want every merchant to say. We'll share your note about support with the team, because fast and thorough is the bar they hold themselves to. Thanks for the recommendation 🤝
We’ve had such a great experience with Rebuy! Fin, Rebuy’s AI assistant, is incredibly helpful and quick, and their support team is always responsive and makes it easy to get the help we need. We also absolutely love working with Maria, our Rebuy Success Manager. She’s been such a great partner and is always there to help us navigate new ideas and opportunities. We recently revamped our cart with Rebuy, and it looks amazing, feels elevated, and is performing great. Overall, we’ve been so happy with the platform, the team, and the level of support!
Getting a review that mentions Fin, our support team, and Maria all in one go is a pretty great day for us. We'll pass this along to Maria, and we're glad the new cart is performing the way you hoped ✨
Customer support is severely lacking. Launch theme was delivered late without any communication as to why. Post-launch issues were not addressed and resolved with haste. Data sourcing lacks in many areas.
Thanks for the honest feedback. This has already been escalated to our management team for a closer look, and we're committed to making it right. Appreciate you bearing with us while we work through it. 🙏
We have worked with Rebuy for over a year, and it has been super helpful for us. The app helped us to reach and cover some upsells and cross-sells that are helping us to increase our sales.
We love hearing this, especially after a full year together! Knowing our upsells and cross-sells are actually moving the needle on your sales is exactly the kind of impact we're aiming for 🚀
Buen soporte tecnico en samrt cart
¡Qué alegría leer esto! Nos encanta saber que el soporte técnico de smart cart te dejó una buena experiencia, y seguimos comprometidos en mantener ese nivel de atención para ti 🎉
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