Rebuy Personalization Engine
Rebuy Personalization Engine
Rating
4.7
feedback
790
chart
#350
All reviews
Review RSS Feed
Dec. 21, 2025
Customer service does not respond in a timely manner. I reached out on Black Friday with no response still to this day (almost a month later) and that's a day you'd think they would be all hands on deck to make sure everyone has issues solved. This app doesn't work well for my type of retail store. It was not helpful at all. It is definitely meant for shops with subscriptions and selling products that are consumed and need refills. I cancelled this app pretty quickly after BF. Be sure you have turned off any promos before you cancel this app. I went through and did that however, I'm still having issues with weird coding and the app is still showing promos in cart like free shipping over $75 even though it's been expired for almost a month. I have cancelled & deleted the app from my shop and I have no idea why this promo is still showing in checkout. I've since learned, once you back this app out of your store, you can't log in to their online site and make sure everything is turned off or trouble shoot. You're locked out with no access to your acct. So now I have customers messaging me constantly asking about free shipping and there's no way for me to get rid of this message in checkout. I've messaged Rebuy's customer service and of course, no response like usual. It would be GREAT to get a response because I need this fixed asap. I've used a similar app in the past and their customer service is 1000% better and I'll be going back to them.
This is definitely not how things should’ve gone, and we are really sorry for the lack of response and ongoing issues. We’re reaching out directly to help get everything cleared up and make this right.
Dec. 9, 2025
This app sucks. Stay away from it!!!! SmartCart not working. I've gone through all the help docs and none of them helps because none of them are up to date!!!!!!! Don't even bother with free trial, because their human support isn't there If you don't want to waste 2 hours of your life for a setup that is supposed to be no-code and easy, just stay away from Rebuy
We’re sorry for the trouble you’ve encountered with the setup. If you’re willing, we’d love to help get things back on track for you. We will reach out to you directly to discuss further.
Oct. 30, 2025
The support is a joke really, I have never experienced such an arrogant and unhelpful approach as with Rebuy (I've been writing with Zara). Very very unhappy
Thanks for being honest about your experience — I’m really sorry the support came across that way. All of our customers deserve clear and helpful communication. We’ve already reached out to reconnect and would still love the chance to make things right and get your setup working the way you want. If you’re open to it, please respond there and we can get together to talk things through.
Oct. 3, 2025
Had amazing support agents before, especially Jessica. Now my cart is outdated because the way rebuy software was set up. So i have tried setting it up but it has been a really jarring experience, only because of the support agents i have met. I feel like the Rebuy team has not cared at all to help me update my cart, the design is already done and has been fully designed by rebuy before. But they will not help me at all this time.
I'm glad to hear you're having a great experience! It's always a great hearing that the app not only works well but also that we have a responsive support team. If you need anything, feel free to reach out!
July 28, 2025
From a $25/ month subscription as it's advertised here on the marketplace, after installed I was asked for nearly $1k/month. This is fake advertising.
Thanks so much for your feedback. We really appreciate you bringing this to our attention and are sorry for any confusion. It looks like our pricing page could be clearer, and we understand how that might have led to some mix-ups. Our team is reaching out to you to review what happened and ensure everything aligns with your expectations. We're here to help and make sure things are smoother going forward!
March 10, 2025
the App broke my theme several times, when contact the support I was offered initial setup for 700$ something un acceptable. The App interface is heavily to understand and not intuitive at all. Overall BAD Experience and waist of time.
I’m sorry to hear about your experience—that’s not the standard we hold ourselves to. Our team will be reaching out to see how we can make this right. We appreciate your feedback and the opportunity to improve.
Nov. 19, 2024
We had a very frustrating experience with Rebuy. As a business, Wild Oak Boutique invested $1,500 for their developers to perform custom work on our smart cart, in addition to their $999 monthly subscription. However, the code they implemented caused a major issue on our website that was isolated to Safari browsers. The bug created a loading issue that made our website appear frozen to customers, resulting in an estimated $25,000 in revenue loss before a third-party developer finally identified and fixed the problem. Despite the obvious impact on our business, Rebuy refused to offer a refund for the custom work, citing the effort they put into it. For a service at this price point, we expected a much higher level of quality and accountability. Their unwillingness to take responsibility for the issue has left us feeling undervalued as a customer. They were only willing to offer a credit if we continued using them. If you're considering Rebuy, proceed with extreme caution, especially if you're relying on their paid development services. We wouldn’t recommend them.
Thank you for sharing your experience, and I want to start by saying how truly sorry we are for the frustration this situation caused. We take feedback like this very seriously, and while we can’t undo what happened, we recognize the importance of accountability and will use your experience to improve both our processes and communication moving forward. Someone from our leadership team will be in touch directly to discuss the matter further.
Sept. 4, 2024
I had a terrible experience with Rebuy. The app is constantly buggy, and even the simplest features fail to work correctly. What should have been easy to set up required extensive troubleshooting, which shouldn't have been necessary for such basic functionality. To make matters worse, no clear time frame was given to fix any of the issues, leaving me in the dark and stuck with a broken app. The worst part of the experience was dealing with Dan from support. He was unprofessional, didn’t seem to understand our needs, and failed to provide any helpful solutions. I repeatedly asked for assistance from another support staff who might actually care or understand the urgency, but I was stuck with Dan. His lack of communication and inability to fix even the simplest problems was infuriating. For an app that charges premium rates, this level of service and functionality is unacceptable. Avoid Rebuy if you value reliability and professional support.
We are so sorry to hear about your frustrating experience. It's clear that the performance you received fell short of your expectations—and ours. We take this feedback seriously, and we will make sure the team reviews what went wrong here, especially regarding your support interaction. We will reach out to you directly so we can get things back on track and address these issues. Thank you for your patience.
June 14, 2024
Fantastic app however not compatible with our wholesale pricing app. I also for some reason had access to someone elses store/rebuy login..i could literally make changes if i wanted.... A bit of a worry. They said they fixed it but i still had access. Since uninstalling rebuy our cart function dosent work anymore and also have no acces to developer help to remove whatever code has been left behind (which i was told all code would be removed) please help, this is affecting my business
We’re sorry to hear about your less than great experience with Rebuy. Our VP of Support has reached out to you directly to address your concerns and we look forward to making things right.
March 5, 2024
Hi, ok let's write a review so maybe someone from support will answer me. I would like to have my money back for the charge made from January 16th to February 15th 2024 when the application wasn't even installed. Enough explanations on how the price is calculated.
We appreciate you getting in touch, and apologize for any inconvenience you've faced. It seems our team successfully processed a full refund for you yesterday following your conversation with them. We will send you another confirmation of the refund that we sent you.
Jan. 22, 2024
Rebuy started out awesome, but it has gotten so buggy, laggy, unpredictable and unreliable. It seems like every week we are fixing something, troubleshooting something, or digging up more issues specifically with rebuy. Hopefully they can get it working better, but as of now I would avoid it.
Update - We have attempted to reach you multiple times to discuss without response. If you would like to touch base then please don't hesitate to reach out. Thank you! Hello, and thanks so much for your candid feedback. It's disappointing to hear about the troubles you've been having with our app. We're on it, though! Your experience matters a lot to us, and we're eager to sort this out. We are gathering all the details related to your store and will be in touch to further discuss the matters at hand. Thanks so much for your patience and understanding.
Oct. 9, 2023
Our fees were doubled without any explanation. This is absolutely ridiculous.
We apologize for the frustration you've encountered in regards to billing. Our account team leadership has been notified to investigate this issue, and they have since reached out to you to discuss it in detail. We appreciate your patience and understanding during this process and hope to have this resolved very soon!
Nov. 8, 2022
The app cost 100$/month and is not even multi-language. This is a feature that should be in ANY Shopify app this day if you pay that price. We were not able to use it and paid for the first month. We would really appreciate a refund.
[Update] - We have refunded you in full and have reached out multiple times to see how we can resolve this issue. We look forward to hearing back from you. Hi Growers & Co. Team, Thanks for the review. We do have some options on how to translate the widgets and will reach out to show you how. We will also discuss the refund when we reach out.