Rebuy Personalization Engine

*Updated* as of 1/12/26. I was finally contacted by someone to resolve my issues. Christian has apologized and apparently the support ticket was incorrectly categorized. While my experience wasn't the best, they did address everything and got my issues resolved. This app doesn't work well for my type of e-commerce store. However, it would work well for shops with subscriptions and selling products that are consumed and need refills.

I can see the potential of this tool. The offer of free support is nice, albeit hard to find within the Rebuy app (didn't see any link for support or help, despite the onboarding email stating "chat with us in app"). And I need help, because the learning curve is extremely steep for non-technical people. Building data sources separately from the widgets, settings like "Return product metafields" and "Default Endpoints" and "Set min and max breakpoints", and the use of boolean operators and logic trees will be appealing to developers and people used to working with code. For everyone else, it's confusing and a barrier to use. I watched all of the help videos, but I've still spent hours of trial and error trying to get a simple upsell widget to work the way I want. I also keep on getting kicked out of the app while I'm in the middle of something, which sometimes results in my changes being lost.