Sparklie Lights review for Rebuy Personalization Engine
Oct. 2, 2024
I’ve been using Rebuy for my Shopify store, and I encountered a couple of significant issues that have affected my store's performance. Initially, the post-purchase flow wasn’t working as expected due to an unsupported endpoint in the data source. Despite following the help articles and guidance from Rebuy’s support (Nam), the issue persisted longer than it should have. This feature is critical for my business, and the delayed resolution impacted the customer experience on my site. More recently, after enabling Rebuy’s smart search feature, I encountered glitches that severely affected the store’s search functionality. I sent a video demonstrating the issue, but so far, support has only referred me to help documentation, rather than addressing the issue directly. This is frustrating as it occurred immediately after installing Rebuy, and I expected a more hands-on approach to resolving such critical functionality problems.
Thank you for sharing your experience, and we are truly sorry for the frustration you've faced. We completely understand how critical these features are for your business, and are committed to resolving these issues. I've escalated your concerns to our VP of the technical support team to ensure that you get the personalized assistance you need, and we'll make sure to learn from this to provide a better support experience moving forward. He will be reaching out to you directly to connect on the issue and is having his team engage with priority.
