Bask and Lather Co review for Rebuy Personalization Engine
Nov. 12, 2024
We have been with Rebuy for 7 months now. Beware of the following: 1) They will promise you a dedicate customer success manager whom is supposed to be proactive in offering strategy, data review etc- none of this will happen unless you continually beg for it. 2) They will charge you for recurring subscription revenue although when asked during onboarding, we were told that we would only be charged for the initial order. 3) REVIEW your monthly Shopify monthly bills from Rebuy very careful! They had overcharged us several thousand dollars and had we not checked, we would have never known.
Thank you for sharing your experience with us. I apologize for the frustrations you’ve faced. We take this feedback very seriously I’ll ensure someone from our team reaches out directly to make this right and discuss any further improvements we can make together.
