Rip City Clothing review for Rebuy Personalization Engine
Jan. 9, 2025
The latest version actually updated their discounting to use Shopify Functions which makes this app usable so I recently reinstalled it. The good. It does a lot in one app. GWP, Tiered GWP, Cross sells, Bundles, Post Purchase. My main complaint that this app is not intuitive and although their support is responsive it does take a lot of time to get this app up and running the way you want. There is a ton of time spent on troubleshooting. I am still trying to get GWP to work. I am currently using a different app (that literally took 3 min to set up) for that because I am still working on getting it to work in Rebuy. Another time suck is their inconsistent CSS styling across their components and carts. This means you will have to spend extra time writing CSS (hate!) making this app appear consistent across your website. When asked about this their support wrote: "The widgets and Smart Cart just happen to have different styling. For instance, the line items are bolded in Smart Cart but items in widgets are not. Please note that we cannot provide support for customizations beyond the scope of Rebuy." So my take is that app comes with a lot of functionality/stats but expect to also spend a lot of time on getting it right.
Thank you for sharing your thoughtful feedback — it really helps us understand where we can do better! 😊 We’re thrilled that you see the value in Rebuy’s features like GWP, tiered offers, and cross-sells, but we hear you on the frustrations with setup and styling. Making things easier and more intuitive is something we’re always working on, and your insights are invaluable. We understand how time-consuming troubleshooting and custom CSS can be, and we’re sorry it’s been a pain point. I see you are still working with our team on some of your concerns. We look forward to getting things back on track for you and are happy to help with any other concerns or issues that may arise along the way.
