Rating

5.0

feedback

59

Reviews

chart

#5,942

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    5%
  • Less than a month
    3%
  • Less than a year
    53%
  • More than a year
    37%

Reviews Summary

The reviews for the Recapture app are overwhelmingly positive, with users praising the exceptional customer service provided by Dave and his team. Customers appreciate the quick and professional handling of requests, continuous rollout of new features, and the ease of use of the app. Many users have highlighted the significant increase in recovered revenue from abandoned carts and the effectiveness of the email campaigns. The app is described as essential, customizable, and user-friendly, with top-notch customer support that goes above and beyond to assist users. However, there are a few mentions of issues with order attribution and the need for careful setup to avoid misinterpretation of data.

Highlights

Exceptional customer service and support
Effectiveness in recovering revenue from abandoned carts
Ease of use and customization
Issues with order attribution and setup

Rating Breakdown

  • 5
    98% (58 ratings)
  • 4
    2% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 10, 2025

Dave and his team are amazing to help you with your abandoned cart solutions straight to the point 24/7 Thanks guys Patrick Rad Tod

Store

Rad Tod

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 21, 2023

Dave and his team provide exceptional support. Each request has been handled quickly and professionally. They continue to roll out new features that make the service an even better value. Among all of the email automation products we've tried, Recapture has been the best.

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 19, 2023

Using app

5 months

Total reviews

38

Average rating

5.0

5 / 5 Share

March 13, 2023

I've tried a lot of abandoned cart recovery apps and I can say without hesitation that this is the best experience that I have had by far! Dave was fantastic and helped me from start to finish getting things set up correctly. If you want a fantastic app that gets results with top notch customer service to boot, this is the app for you! Well done!

Using app

About 3 hours

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 2, 2023

Absolutely LOVE this app! Don't know how I got along without it!!! I can't say enough about it! The app is easy to use and works incredibly well. Saves me so much time and does what I need it to do. The information I get from it is exactly what I have been looking for! Customer service is top notch and I mean top-notch. Dave has helped me out so much and I am so grateful for him and his assistance since day one. Can't Thank Dave and his app enough!!!

Using app

About 1 month

Total reviews

14

Average rating

5.0

Developer Reply

Thanks for your kind words! Always happy to help.

All reviews

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