All reviews

Rating Breakdown

  • 5
    98% (57 ratings)
  • 4
    2% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 21, 2020

I have used and tested many apps for email and nothing compares to this, Dave has been really helpful and has assisted me in the technical side of things as well as optimizing my emails for the most conversions. Replies are fast and customer service is top notch. Best email app there is.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 20, 2020

Amazing app, I'm using it on all my shops and it's helping me recover sales on autopilot. Special thanks to the splendid customer service, they go the extra mile to make sure everything fits!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 16, 2020

Excellent response easy to install and set up. Also, the analytics is great, one of the few apps which have these details.

Using app

6 months

Total reviews

11

Average rating

5.0

5 / 5 Share

July 9, 2020

Fantastic app, covers abandoned carts and product reviews, I was able to delete other apps that did similar, saving me heaps.. Their online chat is brilliant, very helpful, fast responses with solutions.. Highly recommended Recapture..

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 6, 2020

Team has been fast to review my requests and even make small code adjustments. After several months we have seen a great return. We even use the automation emails in other ways. Highly recommend.

Using app

2 months

Total reviews

10

Average rating

5.0

5 / 5 Share

June 23, 2020

A very good app, great for capturing emails effectively and monitoring abandoned carts. But what's better than that is the customer service - I rarely leave reviews but have to this time... I emailed with a query about my add to cart button and their developers looked into it for me and provided me with a solution, even though it had nothing to do with their app. They've potentially saved me hundreds in lost sales!! Thanks so much to Dave and his developer - 1st class customer service.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 19, 2020

I've used enough Shopify apps to know when one deserves a 5 star rating and a review. The setup was so very easy and intuitive. The built-in templates get you off the ground with professionally written copy that isn't pressuring to your customers. While email series offer plenty of customization to put you in control of the process. Within minutes I had it running and recapturing lost revenue from my previous store visitors. I finished the trial with about 30% of the store's revenue from that period of time coming from Recapture. If the app itself wasn't enough, the support is phenomenal. I wanted to get some expert insight into a few of the functions I was not familiar with and received prompt, professional guidance that was focused on ways I could use Recapture to maximize the revenue. I was blown away and immediately signed up to continue the paid subscription. This app is virtually free money as long as your store is getting quality traffic. Thanks Recapture team!

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 3, 2020

Recapture has been an outstanding tool for retargeting abandoned carts and setting up winback emails. The live cart feed is really unique. Customer support is outstanding, and Dave does an excellent job providing feedback to optimize recovery emails. Very happy with Recapture and highly recommend.

Store

Keyport

Using app

About 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

April 30, 2020

I like apps like this - it's easy to justify the price because there's a bottom line and a return on investment that's easy to quantify and this one is absolutely worth the money. I've recovered £1200+ in the free trial period and I'm more than happy to upgrade to the paid package and look forward to tweaking it to capture more abandoned sales. In addition, Dave has been super responsive to both email and live chat with my various enquiries over the trial period.

Using app

Over 3 years

Total reviews

9

Average rating

4.8

5 / 5 Share

April 26, 2020

Worth every red cents i've recovered 10k so far and more to come.Its pricey but worth it for the amount of money your making back.

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 24, 2020

Awesome app and outstanding support! Very simple and effective app. I recovered THOUSANDS. 100% recommended!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 24, 2020

I just got the app and I am loving it so far! Very easy to use and great customer service! I also love that I get a free trial to see if I like the app. I definitely think I will be keeping it.

Using app

About 19 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

March 19, 2020

Dave & the team at Recapture Abandoned Carts really go above and beyond to help their customers. I experienced this first hand when I had issues with a certain element of the app, they literally customized the app to better suit me, really can't get better than that! App works great and has been increasing conversion!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 22, 2020

Laser focused on email abandoned cart recover, super easy integration, able to send multiple emails! I've been in e-commerce since 2007, and Recapture has been my best app/plugin experience ever.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 30, 2019

Dave's support is excellent! Easy to use and effective app for any shopify store owner must use it!!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 27, 2019

The response time to a problem I had was quick and provided links to the information needed. Instructions were easy to follow to fix the problem.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 15, 2019

Amazing! Great company to work with and the app is stellar. Works really well on our store theumbrasupply.com

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 1, 2019

Dave is the most helpful guy ever! Big fan of this software! I hope to hit objectives with this software very soon! :)

Using app

7 months

Total reviews

4

Average rating

4.0

5 / 5 Share

Nov. 30, 2019

I just installed the app, so cannot say anything about the email sending process, reports, so on. As we speak, the 5 stars are for great customer support. Extremely fast and helpful support from Dave, in terms of app settings.

Using app

21 days

Total reviews

14

Average rating

4.1

5 / 5 Share

Oct. 31, 2019

Works great! Has helped us take advantage of revenue that would otherwise, be lost. Would definitely recommend.

Using app

4 months

Total reviews

1

Average rating

5.0