Infamous Vapes review for Recart: SMS Marketing + AI
Feb. 8, 2017
** updated** Apparently the people at Recart don't like negative reviews. I received an email in less than 5 minutes after posting the last review. Please understand, if you have an issue and talk with them via the chat option, the customer service reps do not communicate with each other. This leaves for one employee to email me passively aggressively accusing me of lying about the last review. I have no idea if this is actually working. The emails sent don't correspond to the list of abandoned checkouts on shopify. Customer service didn't even know or have answers, said they would get back to me in a couple hours, to no avail.
Thank you for your review, we appreciate it! We are sorry that you had a negative experience with Recart. Even though our support team is not available 24/7, we always do our best to respond as soon as possible. We advise you to turn off the Shopify abandoned checkout notification, this way you'll prevent sending out doubled campaigns. In comparison to Shopify, beside the checkout, Recart captures emails for abandoned carts from several sources, including other popup plugins, like Privy, Wheelio, OptiMonk and so on. In addition, Recart captures emails from conventional newsletter subscription forms and the checkout page as well. If you need any assistance with your account, please don't hesitate to contact us, we are more than happy to help. :)
