Recart: SMS Marketing + AI for Shopify

Recart: SMS Marketing + AI

Recart: SMS Marketing for Shopify (Text Message App)

Developer

Rating

4.8

feedback

5,477

Reviews

chart

#5,845

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    3%
  • Less than a month
    33%
  • Less than a year
    55%
  • More than a year
    9%

Reviews Summary

Recart is a highly praised app by ecommerce merchants, with many positive reviews highlighting its effectiveness in increasing sales and engaging customers. Users appreciate the personalized touch it offers through conditional splits and the support provided by the team, especially in terms of strategy and implementation. The automation capabilities, intuitive interface, and regular updates with new features are also mentioned as strong points of the app. However, there are a few negative reviews mentioning issues with customer support responsiveness, fluctuating app performance, and concerns about inaccurate data reporting. Overall, Recart seems to be a valuable tool for boosting revenue and improving marketing efficiency for online stores.

Highlights

Effective in increasing sales and engaging customers
Positive feedback on personalized support and strategy implementation
Appreciation for automation capabilities and intuitive interface
Concerns about customer support responsiveness and app performance fluctuations
Issues with inaccurate data reporting

Rating Breakdown

  • 5
    88% (4,808 ratings)
  • 4
    9% (492 ratings)
  • 3
    2% (96 ratings)
  • 2
    0% (20 ratings)
  • 1
    1% (61 ratings)

All reviews

5 / 5 Share

Nov. 14, 2023

I love the numbers coming in from our campaigns and flows, especially the welcome; it offers a personal touch with conditional splits that really engage our customers. And it really gets results (sales). At first, I was concerned about our opt-ins, but our rep, Jordan, did more than just provide awesome suggestions — he also worked with us to create different versions, like a step with email and text at the same time. Our signup conversions improved dramatically, jumping from 1.25% before Recart to 7% for email and almost 5% for SMS.

Using app

--

Total reviews

5

Average rating

4.2

Developer Reply

Hi there, We wanted to say thank you for your awesome review! We genuinely appreciate your support and the time you took to share your positive experience! Your feedback fuels our passion, and we're excited to keep delivering top-notch value to users like you. It's truly rewarding to hear that our app has had a positive impact on your Shopify journey, and we are delighted to know that Recart has met your expectations and increased your opt-in rates. Your feedback serves as a testament to the hard work and dedication of Jordan and our entire team. We're thrilled to have Plum Deluxe Tea as part of our community, and we promise to continue working hard to exceed your expectations. If there's ever anything specific you'd like to see or any additional features you think would enhance your experience, please feel free to share your thoughts. We value your input immensely. Thank you once again, and here's to more great experiences ahead! Best, The Recart Team

5 / 5 Share

Oct. 31, 2023

We've been working with the Recart team for nearly a year. They are very helpful, immediately respond, and are always eager to help. All in all our experience has been positive, no issues, and it has helped us grow our subscribers as well as increase our ROI. We recommend them.

Using app

About 5 years

Total reviews

7

Average rating

5.0

Developer Reply

Hi there, Thank you so much for taking the time to share your positive experience with us! We are so thrilled to hear that you had such a great experience with us. We are always striving to provide our customers with the best, so your feedback is incredibly valuable to us. We will continue to work hard to meet and exceed your expectations. Thank you again for your kind words and support. We look forward to continuing to help Prop Money grow and flourish! Best, The Recart Team

5 / 5 Share

Oct. 30, 2023

We love using Recart. The app is intuitive and easy to use. They have awesome technical support, but what's really blown us away is the support around strategy, ideas, and implementation of those ideas directly with their team. So rad!

Using app

Over 1 year

Total reviews

7

Average rating

5.0

Developer Reply

Hi there, We are delighted to read your glowing review! Your satisfaction is our top priority, and your kind words mean the world to us. Thank you for highlighting our team's exceptional customer service. We take pride in providing a helpful and enjoyable shopping experience for every customer. Your feedback is truly invaluable as we continuously strive to improve our offerings. We are committed to exceeding your expectations and making you a lifelong customer. Thank you again for choosing us. We look forward to helping Keep Nature Wild continue to grow and share your amazing apparel with as many people as possible! Best, The Recart Team

5 / 5 Share

Oct. 30, 2023

What an incredible app - truly has taken our DTC brand's revenue and owned marketing efficiency to the next level. Really enjoying the automation capabilities and the interface on Recart. Plus, the "packs" the team drops for us (automations, popups, pre-built flows) seemingly on a quarterly basis are an incredible add-on and take a ton off of my plate. Highly recommend!

Store

Rejuvia

Using app

2 months

Total reviews

8

Average rating

5.0

Developer Reply

Hi there, We're over the moon to receive your fantastic review! Your kind words about our templates and the automation we offer are deeply appreciated. We take great pride in creating an experience that exceeds expectations. Your feedback is a vital part of our growth and development. We'll continue to refine our offerings to ensure your continued satisfaction. Thank you for choosing us and sharing your wonderful experience. We look forward to working alongside you at Rejuvia for years to come, bringing restful night's sleep to homes everywhere! Best, The Recart Team

1 / 5 Share

Sept. 20, 2023

This used to be a great app but my Facebook page disconnected (the success of this depends on it) I emailed days ago to 3 different support emails and 2 on the chat and not one reply. I am losing sales and will be searching for a better alternative. Beware. They take money but customer support has suddenly become non existent. Not happy.

Using app

About 5 years

Total reviews

11

Average rating

4.6

Developer Reply

Hi, we greatly appreciate your feedback and would like to extend our sincerest apologies for the less-than-ideal experience you encountered. Your input is invaluable to us. We understand that you initially reached out to us through our Support channel, and regrettably, it appears that our response ended up in your SPAM folder. We subsequently made additional attempts to contact you directly via email, but we acknowledge that some time had passed by then. We have thoroughly reviewed our internal procedures to enhance the deliverability of our messages, ensuring that such issues are avoided in the future. Additionally, we had taken immediate steps to address your concerns by issuing a full refund for the last month's service. If there is anything else we can do to better support you or if you have any further concerns, please do not hesitate to reach out. Your satisfaction is of the utmost importance to us, and we are committed to providing you with a more positive experience going forward. Once again, we apologize for any frustration or inconvenience you may have encountered, and we genuinely appreciate your feedback, as it assists us in improving our services.

All reviews

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