Recart: SMS & List Growth

We switched to Recart in mid-2024 after years on another SMS platform. Their popups delivered 2–2.5x higher opt-in rates right out of the gate, and since then, Recart has become our #1 converting marketing channel. Beyond the numbers, the team feels like an extension of our own. They’re proactive with campaign strategy, consistently testing and offering optimization tactics, and they genuinely understand our brand. For any Shopify brand looking for an SMS partner that drives real results, we’d highly recommend Recart.

We’ve been using Recart since 2023, and it’s completely transformed how we approach SMS. It’s now consistently one of our top revenue channels. In just 18 months, we’ve added 78,000+ subscribers, grown our list by over 250%, and achieved a 141X ROI—well above industry benchmarks. In the past 3 months alone, our list growth conversion has consistently hit double digits, while opt-out rates stay low. Recart’s popups, automated campaigns, and segmentation features make it easy to scale fast and deliver strong performance. If you're serious about growing your SMS channel, I would highly recommend adding Recart into your tech stack.

Moving over to Recart in 2024 was a great experience and decision for our company. Recart has been a reliable and effective SMS solution for BURLEBO. The platform is easy to use, integrates smoothly with our existing systems, and delivers strong performance for customer communication. They provide top notch service with our CSM who is responsive, knowledgeable, and easy to collaborate with.

We moved over to Recart almost a year ago and took our barely skating by SMS program to a whole new level. The support they provide is fantastic and their constant testing and iterations on the pop up has driven opt-ins as high as 13%. Our list size has grown by leaps and bounds and every campaign is a money maker. I recommend them to everyone who will listen! Fantastic app, fantastic service, and crazy good metrics.

Terrible customer service. Soma, the CEO, has no better customer skills. If I could have left zero stars, I would have. UPDATE TO THE CEO'S RESPONSE: Yes, while I do agree that there were billing issues and appreciate the fact that Recart was working with us and we had entered an agreement with you. What can't be dismissed is the Alice Pai, your head of client success, is and was extremely rude and condesending to us from the very begining. So much so that we had to call her out on in some of the emails, which I will gladly share with anyone that wants to read them. What also can't be dismissed is that Recart had entered into an agreement with us to which they did not fullfill. Instead what Alice did was nothing. Because Alice couldn't do her job, what she did was run up our bill over $3000 dollars and then expected US to pay it off completely "or else". Then you Soma, the CEO, got involved. You again said we need to pay the full balance or you would suspend our account. Again, a balance your company ran up because YOU failed to honor the agreement. I offered a payment arrangement to which you declined and suspended my account before a weekend. I could not send text to my customers for the weekend which cost me sales. Then on the following Monday, you decided you would accept my payment arrangements. YOU suspended my account for the weekend to intentionally hurt my business. Then when you decided to re-activate my account, my number NEVER got verified. I couldn't send a text for an entire week! All this while I was trying to get away from your company. It took less than a day for the new company to get my number verified. My guess, the number was never submitted by your company to get verified. Another intentional act on your part to hurt my company. So did I get a little upset with your company and send some emails telling you how I felt about Alice....I sure did! Were some of those on the unprofessional side, yes. But YOUR actions, caused my reaction. Alice is far from professional and you SOMA, not taking responsibility for your company failures and trying to put it on my company and then intentionally hurting my company and family.....take a look in the mirror. This would have NEVER happened if you and your company had any integrity and did what they said they were gong to do. Anyone reading this, please feel free to reach out and ask for emails. I will gladly send them to you. This company has gone downhill drastically since we had signed on with them. If you don't do what they demand, they will hurt you. ALSO, you DO NOT HAVE IMMEDIATE ACCESS TO THE CONTACTS THEY COLLECT FOR YOU. You have to request your contact list and then they will get it to you, when they can. You pay for them to collect that data, you should immediate access to your property.