Recart: SMS Marketing + AI
Recart: SMS Marketing for Shopify (Text Message App)
Rating
4.8
feedback
5,470
chart
#3,798
All reviews
Rating Breakdown
Review RSS Feed
Sept. 20, 2023
This used to be a great app but my Facebook page disconnected (the success of this depends on it) I emailed days ago to 3 different support emails and 2 on the chat and not one reply. I am losing sales and will be searching for a better alternative. Beware. They take money but customer support has suddenly become non existent. Not happy.
Hi, we greatly appreciate your feedback and would like to extend our sincerest apologies for the less-than-ideal experience you encountered. Your input is invaluable to us. We understand that you initially reached out to us through our Support channel, and regrettably, it appears that our response ended up in your SPAM folder. We subsequently made additional attempts to contact you directly via email, but we acknowledge that some time had passed by then. We have thoroughly reviewed our internal procedures to enhance the deliverability of our messages, ensuring that such issues are avoided in the future. Additionally, we had taken immediate steps to address your concerns by issuing a full refund for the last month's service. If there is anything else we can do to better support you or if you have any further concerns, please do not hesitate to reach out. Your satisfaction is of the utmost importance to us, and we are committed to providing you with a more positive experience going forward. Once again, we apologize for any frustration or inconvenience you may have encountered, and we genuinely appreciate your feedback, as it assists us in improving our services.
April 12, 2022
Beware!!!!! This app is a complete waste of time and money. We added it to our store and did paid facebook ads to get new subscribers. Once we decided to send our subscribers a notification of our sale and a discount code we discovered you have to pay a huge amount via a new facebook ad just to notify your subscribers. PLUS, Facebook will not deliver Sponsored Messages unless you have minimum 1000-2000 subscribers. What a waste of money to have gained the subscribers and also be charged on the first day by Recart yet we couldn't even communicate with our "own" subscribers! Huge waste of money and also the time we spent on all our new messenger flows! Have just deleted app and lost all those subscribers. Do not recommend at all!
Thank you for your review, we are sorry you had an unpleasant experience with our app. Please note that Recart has no effect on the pricing and the delivery of Sponsored Messages, this is completely handled by Facebook. Also, the subscribers Recart collected belong to your Facebook Page, you do not lose them by uninstalling the app. Recart offers a 14-days free trial, once it expires you can subscribe to a paid plan, and only then you would be charged. We have reached out to you via email to clarify the issues and we are looking forward to hearing back from you. Best, Recart team
March 28, 2022
This app is super glitchy. It stops working each month and you lose sales because of this. Support takes hours - days to reply and still Can’t fix the issue. I recommend researching for a different app
Thanks a lot for the review. Should you be facing any issues with the app could you please reach out to us at [email protected] so we can assist you. -Recart Team
Jan. 4, 2021
We were getting some inaccurate 'Extra Sales' claimed by Recart so we started to write down the 'Extra Sales' and our actual sales on Shopify since 22-Dec-2020, we compared the data each day, unfortunately, almost 80% of the 'Extra Sales' are not really matching our actual sales. Let's take the most recent data on 03-Jan-2021 as an example, Recart said we've got 2 orders as the 'Extra Sales', however, we got only one order on that day. This is just one of the many inaccurate data we are having. Not sure if other users are having the same issue like ours? We sent messages to the customer support team. At the beginning, they said we should use the unique promo code for Recart - And yes we did, but the Extra Sales didn't match. We provided the screenshot showing all the proofs. And then the last reply we got is as below: "I have looked into the Sponsored Message and it had a different discount code, that I think you have not sent over previously. I have removed this code from the Sponsored message now, because I believe the code was still active, and that is why Recart kept attributing sales from it. Regarding the difference of the Extra Sales what you see on the discount code in Shopify and in Recart, the explanation is the purchases when the user does not redeem the code, but comes back to the store from a Recart message. A sale is attributed to Recart if a customer opens or clicks a Messenger notification sent by Recart and makes the purchase in the next 72 hours. Therefore, the code does not have to be used for Recart to count the Extra Sales, it is enough to get the message and purchase in the following 72 hours. Please let me know if it makes sense." I think they are telling us no matter if the sales are with the unique Recart code, or without the code, they can be counted as the 'Extra Sales' from Recart, so we've got to pay the higher monthly rate. That's ridiculous! On 03-Jan-2021, we got one order, and you claimed we got two orders and all these two orders were from Recart. How we can verify? Anyone has the same concern? We are happy to pay higher if Recart is really generating the extra sales for our store. But their replies are irresponsible and they don't even provide a solution on how we can verify where are the sales really from! Will keep spreading this out, reporting to Shopify and other social media platforms until we get a CORRECT ANSWER!
Thank you for your review. We apologize for the inconvenience, but we are committed to answer all your questions and fix this problem as soon as possible! Therefore we have reached out to you directly, and we would appreciate if you got back to us. Thanks a lot, Recart team
Dec. 17, 2020
We were really pleased with the guidance and support in getting set up I honestly can not fault them as a company with regards to attention to their customers, Anca was dedicated in looking after us and our business. Sadly shortly after installation facebook changed the way in which messages can be delivered which meant that we could not collect subscribers which was 80% of the point of installing the app, to offer a discount on a new messaging channel in return for future direct marketing opportunities. After FB's changes to all EU stores this was no longer possible. We flows which we set up to engage the customers who abandoned carts were also effected by this, without buttons they would no longer be able to return to cart to checkout from the message. We would also not be able to message anyone we had spoke to before on messenger.. along with many other limitation including no images in the messages also which was a shame. Its not the fault of RECART, I don't blame them as the changes facebook made due to GDPR were out of their control, however billing us for a product that did not work at all was more than a bit harsh. I think we should have been given an apology for all hours we invested into setting up the flows within the app, and refunded in full or had the option to be refunded in full. To be honest I think legally because the product was absolutely no longer as advertised they must refund us... but I would rather state my disappointment here and go our separate ways than chase a company for a wasted $300.
Thanks for your feedback! We are very sorry for your disappointment and we apologize for your bad experience. Nevertheless we do not want to let you go with this negative impression, so we have reached out to you in private in order to sort things out. We hope to hear from you soon. Best, Recart team
July 16, 2020
I'm a 1-year user. DO NOT RECOMMEND $$$$ Far too expensive, trust me! And if you want to cancel you need to contact their team which is very annoying. Got charged for 6 months and didn't get a sale, to be fair I wasn't advertising for traffic but they aren't fair to their pricing. Expect to pay a premium each month. Would only recommend to people who have a large budget, its not that great and a 'competitors have FREE options' that can do everything this tool does.
Hi! Thanks for your feedback! I'm sorry that you had such experience with Recart. :/ We'd like to sort this out, so we reached out to you today to figure out what happened exactly. It would be awesome if you could get back to us there. :) Thanks, Recart team
June 23, 2020
You guys literally charged my credit card without my approval, so I would like my money back.
Hello! Thanks for your feedback, we appreciate it. :) I'm so sorry that you had a negative experience with Recart, we'd like to sort this out. We've reached out to you via email yesterday so we can figure out what happened exactly. It would be awesome if you could get back to us there. Thanks for your cooperation, Recart
Nov. 23, 2019
From the first day I installed this app, the app did not connect with my facebook page. Got Customer Service help - replied after a few hrs - and page got connected. I played around with the app a little bit. Made some abandoned cart messages. The next day, the app disconnected from my facebook page again. Got help, fixed it. But no abandoned carts showed up in the app, despite having a list on Shopify. Then, the app disconnected a THIRD time - And it got fixed again. The CS was suggesting a bunch of possible reasons, like changes to my facebook security settings, antivirus, etc. None of which are applicable in my situation. So my abandoned cart messaging system still does not work and the customer service seems to be calling me Stephanie now (who is this?) and did not fully answer my questions. To top it off, I got daily marketing emails asking how I'm connecting with customers etc - well, I'm not, because your app is not working and none of your technicians and customer support is able to identify why. I wonder how you get so many good reviews if you're not able to fix these fundamental issues I'm experiencing with your app?
Thank you for giving us feedback! We're very sorry that your first experience with Recart was not the best. Please know that there was a technical issue on our side which resulted in a Facebook page connection loss and it affected more of our merchants. Once we have identified the cause of the issue, our developer team has started to fix it immediately. We're sorry that you were one of the merchants who had to experience this. We sent you an email addressing your abandoned cart issue, please get back to us and we'll help fix this issue as soon as possible!
Oct. 28, 2019
All the reviews on this app have been great so we gave it a shot. We found it to be virtually useless over 2 weeks. Wouldn't recommend.
Thank you for your feedback! We're sorry to hear that you didn't get the results you were hoping for. Our team has tried to get in touch with you via multiple channels, however we didn't hear back from you. Feel free to get back to us via our in app support or via [email protected] and we'd be happy to reset the trial period for you as well as help with optimizing your account to achieve the best results. Best Wishes, The Recart team
June 19, 2019
Totally suck!!! The messenger widget is blank and I asked for help. I've waited more than 10 hrs to have a reply. After that...no update but kept sending me marketing emails. Please remember most of us are just a user not a developer, but CS asked me to find out the solution but without support. Definitely won't recommend to others. CS is too slow to reply.
Thank you for your feedback. We always do our best to reply in a timely manner, however due to timezone differences it might take up to 12 hours in some cases. After our developer team investigated your case, they have found that the error is caused by some codes in your template files which they were unable to resolve, so we suggested you contact your theme's developer, providing the necessary details to resolve the issue. Please do get back to us on https://recart.com's support and we'd happy to give you further guidance on how to fix this as well as reset your trial time so that you can try us out once we're working fully on your site. Have a great day, we're looking forward to hearing from you! Best wishes, The Recart team
June 15, 2019
I tried using this app and the Abandoned Cart Recovery app from the same developer. Neither worked in my store. With this one in particular, the "Sticky Coupon" or whatever wouldn't go away - it was blocking another app I have installed for social proof. I tried turning it off, I tried editing what it said - all to no avail. I would not recommend using this app, as it is way to buggy for me.
Thank you for your feedback. Our support team is happy to help with any issues that you may experience, so please do feel free to reach out to us via our chat if anything else comes up in the future. It's your browser's cookies causing this issue for you. Can you please try again, using a new incognito window to check it? Once that's done, please get back to us via our chat and we'd be happy to help you with setting up everything optimally. Best wishes, The Recart team
May 20, 2019
your system sucks ! i cant even connect to your system, cant login even ive already sign up, do something about this .
Hi, I'm sorry that your first experience with Recart was not the best. I sent you an email addressing the problem, please get back to us and we'll help fix this issue as soon as possible! Best, Recart Support team
April 20, 2019
je suis extrêmement déçu du service client ! ils sont bon qu'a envoyé des pages et ne résolve pas les problèmes, pourtant il y' a réellement un beug, aucun de mes amis n'a réussi a s'inscrire ! Et meme pire j'ai perdu de l'argent avec cette APP , a chaque fois que je l'active cela perturbe les clients qui ne reçoivent pas leur code promo ....
Thanks for your review, we really appreciate the feedback. :) I just answered your ticket, as we are working on your request the best we can. Could you please reply back? We would love to solve it for you, so that Recart can bring your subscribers and extra sales. :) Thanks, waiting for your reply.
March 7, 2019
This thing has been a real piece of $#@% so far. Tried to uninstall and reinstall a few times (I keep getting emails that I'm getting charged again even though I follow the way their support articles tell me to do it). Nothing is rendering properly. Customer support hasn't responded via live chat. Feeling like a scam.
Thanks for the review, we always appreciate the feedback. :) Even though our support team is not available 24/7, we always do our best to respond as soon as possible - as we did in your case as well. The extra charges that happened after you activated your paid subscription multiple times had been refunded. As per our conversation, the subscriber tools didn't render because the browser cached the old settings, which was solved by opening a new incognito window. Please don't hesitate to contact us in the future in case you need any help! :)
March 6, 2019
Installed this and tested it for about 5m and had all sorts of issues. On my iPhone X the button to send to messenger wouldn't work so right after I add to cart I get a pop-up that doesn't work. I had another person try it and it's not a one-click solution, you click, then it opens another page and then asks you to authenticate again. Most of our users are mobile and taking someone that just added something to their cart to a whole new page and through several clicks just isn't going to work for us. The chat also made me authenticate on my phone, so it was not seamless either. In all of the marketing material it shows a simple click to opt-in, but doesn't mention opening a new screen on mobile and then having them authenticate again through facebook. I don't want to take anyone out of a purchase flow to another page. Great idea, but still needs some work.
We are sorry you had a bad experience with our app and we hope we can clarify the things which weren't working properly for you during your tests. Please know that Facebook currently doesn't support Safari for its Messenger plugins. But don't worry, your users can reach your store via the Facebook in-app browser where the plugin will appear properly and since mobile traffic is directed there, this shouldn't affect your conversation rate significantly. The mentioned pop-up window for the Messenger Widget is only showing up - during the opt-in - if your visitors aren't logged in into their Facebook accounts. We have also contacted you via email but we haven’t heard from you. If you would give another try to Recart, we would be more than happy to help you set up your account properly in order to get more revenue and subscribers.
Jan. 20, 2019
When i add to cart i get an empty cart just because the recart app was activated. Bullshit app. lost a lot of sales
We are really sad something like this happened to you. We've tested the Messenger Add to Cart popup on your store and it added the product to the cart without any issues. We've also checked your abandoned cart and there are several from 20th where the product was added. We have also contacted you via email but we haven’t heard back from you. Please don't hesitate to contact us in case you have any questions.
Jan. 14, 2019
these guys have double charged me twice, then after I uninstalled their app after months of not benefiting from it, they charged me again. Might be a good app for you, but a BIG THUMBS DOWN on their billing department/system!!!!!
Thank you for the feedback, we appreciate it! :) The cause of these charges is the way app subscriptions work on Shopify - if you uninstall an app, your subscription automatically gets cancelled. As our monthly usage fee is pre-paid when you re-installed Recart and re-subscribed, you got charged again automatically. However in case you contact us directly about the double charges, we can offer you a refund. ;)
Dec. 28, 2018
Doesn't work at all and difficult to find how to unsubscribe. I'm not satisfy. I paid 3 months for nothing
Thanks for the review, we appreciate the feedback. :) Our team tried contacting you to resolve any issues you had, but we haven't received a reply from you. In case you'd like to give Recart another try with proper assistance, please feel free to get in touch - we're always more than happy to help! :)
Dec. 27, 2018
Misleading app. Doesn't work as described. Very disappointed in the service or Recart Messenger Marketing.
Thank you for your review. We have contacted you via email but we haven’t heard back from you. It seems to be caused by a misunderstanding that we'd love to help you sort out. Please get back to us so that we can get to the bottom of your issue and so that you can have the user experience you were hoping for. Looking forward to hearing from you.
Dec. 6, 2018
I have tried this app for messenger retargeting and abandoned cart. I have not got improvements. As Recart offers 30 days or an initial 7 days trial and a trial extension of 21 days for completing 3 easy goals (completed), you get charged $29. It's confusing and a way to steal you money. I would NOT recommend using this app.
Thank you for the review! :) We do offer a 7+21 day free trial, and even if the trial period expires we never start charging you unless you activate your paid Recart subscription manually on the billing page. Our support team is always more than happy to help you if you're confused about our billing system - or anything else really - so please feel free to get in touch anytime! :)