Just Riding review for Recart: SMS & List Growth

Dec. 17, 2020

We were really pleased with the guidance and support in getting set up I honestly can not fault them as a company with regards to attention to their customers, Anca was dedicated in looking after us and our business. Sadly shortly after installation facebook changed the way in which messages can be delivered which meant that we could not collect subscribers which was 80% of the point of installing the app, to offer a discount on a new messaging channel in return for future direct marketing opportunities. After FB's changes to all EU stores this was no longer possible. We flows which we set up to engage the customers who abandoned carts were also effected by this, without buttons they would no longer be able to return to cart to checkout from the message. We would also not be able to message anyone we had spoke to before on messenger.. along with many other limitation including no images in the messages also which was a shame. Its not the fault of RECART, I don't blame them as the changes facebook made due to GDPR were out of their control, however billing us for a product that did not work at all was more than a bit harsh. I think we should have been given an apology for all hours we invested into setting up the flows within the app, and refunded in full or had the option to be refunded in full. To be honest I think legally because the product was absolutely no longer as advertised they must refund us... but I would rather state my disappointment here and go our separate ways than chase a company for a wasted $300.