Recart: SMS Marketing + AI
Recart: SMS Marketing for Shopify (Text Message App)
Rating
4.8
feedback
5,470
chart
#3,798
All reviews
Rating Breakdown
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Sept. 15, 2022
At first, we thought that we found the right app for our business, our Facebook messenger blast works really well, but suddenly the performance of this app fluctuates, as we noticed during our monthly sale, total message sent decreases until the campaign just activate and do nothing. We try to seek help to their Support Team but unfortunately, they can't also provide us the answer why it happens, Vivien, one of the CS Support just tell us that their experience with Sponsored Messages is still the same, it is a hit or miss, meaning they are not confident that the app performance will work for us.
Thank you for your review, we are sorry you had an unpleasant experience with our app. Please note that Recart has no effect on the delivery of Sponsored Messages, this is completely handled by Facebook. We reached out to you in a separate email to make sure your Sponsored Message setup is correct. Best, Recart team
July 27, 2022
Get eight times more sales. A bold claim. Even though we had paid social media ads explicitly made for driving traffic to our store, all of our sales did NOT use the promo code you could get by signing up to text messages by Recart. Long story short, our customers are better off paying the retail price than giving away their phone numbers for a 15% off on their purchase. Perhaps Recart drives sales up for lower-priced items or a different industry than ours. Electronics shop owners, pass on this one. It will take valuable time for you to set up this correctly, and it's not worth it. You are better off pushing more sales through promotion inserts in your packaging, giveaways on social media, and 5-star reviews. My two cents.
We’re sorry you had a negative experience with our free trial program! The 8X ROI guarantee is only feasible when there’s a minimum level of traffic coming to your store. Our team should’ve reviewed your store stats in more detail and communicated this at the beginning of the trial to set proper expectations. Again, our apologies for any miscommunications. Please let us know if there’s anything further we can do. Best, Recart Team
April 13, 2021
You can use them to get your products market price all wrong without any permissions. I tried this app, but it just added a discount code open to public without any pre-talk or try to get any permissions from us, which caused us much more headaches than we don't have them.
Thank you for the feedback. We have reached out to you via email to get to the bottom of the issue and find a solution as soon as possible. Thank you so much for your cooperation.
Jan. 4, 2021
Cool app and great customer service but unfortunately there is no point in downloading and setting it up if you live in the EU.
Thanks a lot for your honest feedback, we appreciate it. We are doing our best with adapting to the new regulations, and we hope to see you again in the future! Let us know if we can help with anything. Best, Recart team
Nov. 16, 2020
So, it quickly becomes apparent that the impressive stats that Recart claim on all their promotions about how they increase sales, are a little tenuous. They count anyone that signs up for a discount code then purchases as a conversion enabled by them - as if the customer wouldn't have purchased otherwise. But in reality all they are doing is pestering customers with tacky discount codes - customers that would have purchased in any case. Real value comes in attracting back abandoned checkouts, and unfortunately it appears that Recart are much less successful at achieving this than they would have you believe. Since installing Recart I have actually seen a reduction in sales, which I attribute to the popup 'conversation starter' which just feels dropship-spammy, and subsequent Messenger hassling. I don't think I'll be using Recart again. The biggest con is all those conversions in their marketing copy they claim to have 'unlocked' for users of Recart, which are really just sales that would have occurred in any case. Very cheeky.
Thank you for your detailed feedback. We are sorry that our services did not meet your expectations. Our Abandoned Cart recovering works best with a stable subscriber base, due to Facebook messaging policies. If you would give us another chance, we would recommend to try other Conversation Starters, and gain more subscribers as a first step. Please let us know, if we can help with anything. Thanks. Best, Recart team
July 5, 2019
Good: Great onboarding experience Bad: Too spammy, affecting the shop's reputation I will only recommend the Order Subscription notification option.
Thank you for your feedback. We are happy to read that you’ve liked our on-boarding process. :) We sent you an email addressing the problem, please get back to us and we'll help fix this issue as soon as possible! Our support team is always happy to help with any issues that you may experience, so please do feel free to reach out to us via our chat if anything else comes up in the future.
April 17, 2019
The app subscription tools does not work for the safari browser or the instagram browser which make it too useful for mobile heavy traffic. The Subscription tool is supposed to detect the customers facebook login so they can easily subscribe, but instead it asks them to enter their username and password on a separate page which of course hurts conversion a lot.
Thanks for your feedback, we appreciate it. :) I just checked your ticket with us and it seems that this issue was solved. We are happy to help you further if you need us. You can message us on your Recart dashboard and our support team will be with you as soon as possible.
Oct. 2, 2018
This app is good but the support SUCKS! It is IMPOSSIBLE to get your list of emails from abandon carts sent to you! They never respond to messages or emails! HORRIBLE SERVICE! Beware!
Hi there, Thank you for your feedback, we appreciate it a lot. I can see that our support team assisted you in time, and now your issue is solved. Please note that we reply as soon as possible, and we are more than happy to help. Feel free to contact us. :)
April 25, 2018
This could be a very good app. Unfortunately it is unable to capture past abandoned carts. Plust it's real benefits only appear once you have high number of visitors to your store. I will un-install for now. In the future once I have high number of visitors I might re-install this app and give it 4 or 5 stars.
Feb. 9, 2018
For the add to cart messenger abandon cart feature, you are requred to have a line of text underneath the widget, and its HUGE and you can't leave it blank. Really wish there was a way around this since it takes up a lot of real estate - still waiting to hear back from customer service on a fix for this. Also the load time (atleast on my page) for the widget is another 3-5 seconds after the page actually loads, so it doesn't load with the rest of the content on my site. Otherwise - seems to have a lot of great features, but just 2 major drawbacks for me.
Nov. 29, 2017
I am writing this review because it is required to extend the free trial. Setup was not too painful, but it was confusing. Previewing what the experience will be like for my customers is very difficult. They have some nice defaults and templates, so getting started is fairly easy. They don't automatically set colors based on my stores's theme. That would be a great feature to add. So far no carts have been recovered, so I can't say it is worth the price. Speaking of the price, I find the pricing model rather confusing. The 7+21 free trial is also confusing. Given the free trial, I would recommend trying out Recart for the free trial. But until/unless I get enough recovered carts to justify the price, I can't say it is worth the price. UPDATE: I have lowered the review to 2 stars because I have still had no carts recovered and they have made the free trial extension very confusing. I really would like this to work, but the whole point of this app is to increase sales, and they have not delivered on that. They ought to have the free trial last forever until you start getting sales. Other apps (such as Limespot) work like that.
Nov. 12, 2017
Haven't yet used this app...but am hopeful it will improve my conversion rate
Oct. 18, 2017
Lots of problems, did not work correctly, in one month we had to pay 3 times, no money back...... Also big speed problems with shop.
Feb. 26, 2017
Recart works great...when it works. 6 potential customers with emails over the past 24 hours and none of the campaigns are triggering.
Feb. 10, 2017
I'm having trouble utilizing this app. It says we have 90 days to try it free, with an initial 15 day trial period, but I'm constantly prompted to pay $300 before I even gain access to the app? I'll write a different review when I get help fixing this problem.
Jan. 31, 2017
Had to delete app because most of the emails where going to spam folder
Thanks for your feedback! We're really sorry that it was your first experience with our emails! Actually, based on our experience, we’ve found that Messenger Campaigns will always have much higher conversion rates than any other campaigns. For that reason we’ll now be focusing most of our resources on it’s stability and on developing several new tools for the Messenger Platform. Please feel free to contact our support who will be happy to reset your trial and help you to optimize your account. :)
Feb. 21, 2017
Still waiting for disclosure of privacy policy..... niffty, but needs some work on making captured emails and customer data integrate to the shopify native dashboard and customer info data base. has a few errors with cookie functionality issues, but otherwise it does make a pop up captures customer data and try to retrieve that sale. cart link functionality has a cookie issue with not actually repopulating the customer's saved cart, but simply leading them to a check out page, wherein that cart is lost if the customer tries to edit it. otherwise its neat and makes pretty great abandoned cart recapture emails.