Unature review for Recart: SMS Marketing + AI

Aug. 15, 2017

After one week of trying this app. There are two issues need to be addressed. 1. The most important issue is, this app can't sync with order status of my store. When an order is successfully created, the app doesn't know it, so my already-purchased customer would receive abandoned cart campaign. I've contact the team, but after 5 days, this bug is still there with no further update. I am forced to pause all my abandoned cart campaigns. And this is the main reason of 3 stars, I know I may be impatient, there can well be some difficult technical issues dragging the team. But, the existence of the big fat bug is real. I would love to change to 5 stars once the issue is solved. 2. The Facebook messenger campaign and email capturing section is a GREAT idea. But somehow, the messenger email capturing feature is kind of lazy, it did not show up every time . I place this email-capturing widget on every product page, theoretically, this can capture most of the emails. But in reality, the email capture rate is 50%. That being said, the messenger widget is still MUCH BETTER than traditional pop-ups. 3. I got to say, the other part of this app is VERY GOOD. Beautiful dashboards, highly customizable, friendly to multiple languages, and the whole campaign structure is complete.