Modernlifeshop review for Recart: SMS Marketing + AI
Oct. 6, 2017
Had to come back and change my review to 1 star. they offer an extended 21 days on your trial if you leave a good review, but when i messaged them to claim that extra 21 days, I was told all they could do was give me a "thank you" Not to mention that I contacted them 10 different times in the span of a week, and only got 1 response, which was to tell me they couldn't do the extension on the trial. This app does exactly what 10 other apps just like it do, the difference, their customer service isnt terrible, unlike Recart. WORST CUSTOMER SERVICE EVER!
Thank you for your review, we always appreciate the feedback. :) We are very sorry you had a bad experience with our support team. Even though our support team is not available 24/7, we always do our best to respond as soon as possible. When you sign up for Recart, you start an initial 7 days of free trial. We indeed offer an extension to up to 28 days through completing simple actions. I believe there was a misunderstanding here since we never offered a trial for Shopify reviews, we aren't allowed to do so and we highlighted this fact on the Extend Your Trial page as well. We offer a trial for other goals such as 'enabling Messenger subscription', etc. Our support team is always here to help you if you have any question so please don't hesitate to contact us! :)
