Noboring review for Recart: SMS Marketing + AI
Aug. 20, 2018
I can not understand why they could get 5 stars. All campaigns 'email sender address is [email protected] And this cause all emails just went to the Spam folder. Btw, they said you cannot edit this email address. https://help.recart.com/email-campaigns/can-i-change-the-sender-email-address
Thank you for your feedback, we really appreciate it! :) At Recart we send emails via Mailgun. They are one of the best email providers for sending emails at scale. By default, we use your URL @ ghostmonitormail.com - so it will be obvious that your store is sending the email via our service. However, you can always change your reply-to email address in your Settings - My Store - Email settings. We have a dedicated account manager who keeps his eyes on the IP reputation of Recart. He makes sure everything goes smoothly and the deliverability rate stays at the top. Our inside tests indicated that Recart emails go to inbox in the largest inboxes like Gmail, Yahoo, Outlook, AOL. However, according to Mailgun, going to spam is inevitable. Spam filters are so complicated, one email provider can't comply with all of them. Our average spam rate is 0,01%, so only a very few email goes to spam. In conclusion, no matter what, a little percent of your emails will go spam. At Recart, we're constantly working on improving our emails to comply with all the CAN-SPAM Act rules and try to avoid more spam folders.
