Glood Product Recommendations
Boost Conversion & AoV using Product Recommendations : Glood
Rating
4.9
feedback
222
chart
#1,179
All reviews
Rating Breakdown
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Sept. 6, 2022
Honestly MIND-BLOWN by the support, they were able to customise the app to my needs and for me this brings them on top of many other apps, for this price.. this app is exceptional .. personalised upsells ( a must have for jewellery brands ) and ajax upsells that are also personalised... wow !! Thank you team !!
July 5, 2022
I have been looking for a tool just like this great tool to personalize the product merchandizing and they also have amazing support!
July 4, 2022
Great customer service. Easy to fix small tweaks and the placement of the widgets on the theme editor is quite easy. No need to add code to the theme. Highly recommended.
June 14, 2022
Muy buena aplicación, las recomendaciones son muy exactas. El soporte te ayuda muy bien a solucionar cualquier inquietud. La recomiendo!
June 3, 2022
This was an awesome addition to our website. It's very user friendly and has increased revenues immediately.
May 28, 2022
Great Customer support We are very happy. Very good APP customer service staff is particularly can help you solve anything, 5-star recommendation good thanks for making a great app Very happy looks professional too.
May 27, 2022
Great app with its free functions as well. The customer support is very fast and helpful! Thank you!
May 25, 2022
i just installed this app and needed some help in setting it up according to my need and requirement. Got the instant help through Live Chat and the expert has fixed all the settings. Great job!!
May 25, 2022
My marketplace has more than 12000 SKUs- personal recommendation matters the most for boosting up purchasing conversion. Awesome customer support and full customization is available. I am so amazed by the service quality. highly recommended.
May 16, 2022
Recommend this app, it has many setting and features so you can tweak it as you like, manually select recommended products or let the AI do its thing.
April 2, 2022
It was easy to set up my widgets and when I messaged support they were extremely helpful and replied in great time.
March 31, 2022
The support is not great. They were rather rude. The app is very elementary and did not give me the results I needed. I was hoping it would use AI to recommend products based on images or product data, ie, recommend something similar in looks or description. But it relies on other data such as click thru and add to cart, which for me is not useful.
Hi There, I understand that you are not happy that the recommendations that were showing up on your store. I have been in conversation with you over the last 2 days hence have complete details of the issues. We always try to provide the best support to all our merchants. In your case, all your queries were answered within a few hours(less than 9 hours. Which is on the higher side due to the nature of your query). I understand that you had higher expectations but we have to support thousands of customers and have to look at the queries based on the urgency. You had queries regarding the quality of recommendations on a store that has minimal data. Looking at the underlying algorithm takes time and hence the response time was in hours rather seconds. I see that you found our support rude. I apologize for that. But conveying the tone is very difficult over chat. This is the very first time someone has found us rude. I can assure you that this was never the intention. As you have mentioned in this review, you had a different expectation from the application and wanted to do image processing to find the right recommendation. But you NEVER conveyed that you wanted it to be based on images. We use over 100 signals to find recommendations. As mentioned in the chat, we had asked specific questions regarding recommendations so that we can work on those. But we never received a reply for the same. You uninstalled the application and gave us 1 star without even answering our questions(which could have helped to improve recommendations). This hurts us as well as yourself because our application DOES SUPPORT recommendations based on PRODUCT DATA & IMAGES and sadly you are not taking advantage of this. This definitely makes us sad. To sum it up, I wish that you had replied to our queries and had given us a chance to work on it. It would have been hugely beneficial for your store. We are always available to help merchants. Please do write to us if you have any further queries. Regards
March 29, 2022
Amazing app, lot of good features and they have good customer service. I would definitely recommend.
March 15, 2022
The team is really great. They modified the app to match my store perfectly! When i hit my upper limit for the widget serves, they increased my limit without even charging me more. It's no surprise the app has all 5-star reviews. If you're on the fence, trust me this is an awesome team and an awesome app.
March 10, 2022
I had an absolutely horrible experience with Glood the app and Glood the company. 1. Poorly designed merchant user interface. 2. Limited design control of the FBT bundle widget. 3. Does not support bundle-level discounts. 4. Atrocious customer service and support. I do not recommend this app.
Hi there, Our aim is to provide the best merchant experience possible. And we have been able to do that by providing a no-code platform to our merchants and the best possible customer service. We have received high acclaim from merchants who have used the platform. When you reached out to us, we were very clear about the functionality that we can support. Our platform specializes in giving a Personalized Experience. We do not support a different discount for each bundle and we were very clear about this. We ARE NOT a bundle application. We support any level of customizations in recommendations layout for carousel & grid. But due to the limitations in the bundled functionality, there are some design restrictions. We were VERY CLEAR about this as well. We had provided the answers to your queries and you had acknowledged that as well. We always have taken pride in providing the best possible service. Even after clearly answering the questions, you were not happy with our service, then I apologize for that but we have been very fair. We all wish you very good luck in the future. We always like to see merchants succeed, whether they are using our application or not. Glood.AI Team
March 4, 2022
great app, great customer service. Thanks team! Looking forward to seeing how effective this app is for my stores conversions and order value.
March 1, 2022
After a lot of research of the different apps available and communicating with the very helpful support staff, I confidently installed this app and upgraded to the $69 a month plan with a few goals in mind. They assured me that with they could help us implement rule based recommendations using our product tags. I was very impressed with their team and promises. At first. It's now almost a year later and I can't say that we've had a single month where the app has worked properly. The custom css is installed and they say it's working, but the product recommendations aren't showing at all, and when they do show, they aren't showing even remotely similar products. The 1:1 product recommendations for upsell aren't even working anymore...the ones that I tirelessly created and imported so we could sell matching bands with each ring. I have no idea what's going on. The problems have been bad enough that they bumped us down to a free plan "while they get the issues fixed", but what has really happened is our store has been written off and they don't care to get the recommendations fixed. I would love to get the recommendations right so we can get back to a regular paying plan again. The last support ticket I wrote was in December. It's 9 weeks later and I've had zero response. Zero update. Zero fix. If you're looking for a basic recommendation app that randomly chooses products to recommend, this could be the app for you. If you have the time to manually create 1:1 recommendations because you have a small product set, this could be the app for you. Those are simple features that you could get for free using many of the available themes and the native recommendations feature that come with them, but if you wanted to pay extra you could get this app instead. I'll give 2 stars because the people who work there are truly nice people. Unfortunately I can't recommend to pay for the app just because the people are nice. It's obvious at this time that they can no longer keep the initial promises to create the Rule Based Recommendations that come in the Pro Plan and do not care to continue communicating with me about what's going on.
Feb. 15, 2022
I honestly cannot say enough good things about not only this app, but the company as well. Harshul was prompt to assist us with every issue we had, and solved everything in a timely manor. We are more than satisfied with this company and will continue using any app they put out.
Jan. 28, 2022
Customer service helped very much!... The team had quick response sand competent advice that worked straight away
Jan. 14, 2022
This app has been bringing us significant results as the team understands the customer journey well. More importantly, the support team has been really helpful and responsive in optimising our strategies and listening to our concerns. 10/5 stars for them :)