Recurly Commerce Subscriptions
Build loyalty & sales, boost LTV with powerful subscriptions
Rating
3.5
feedback
30
chart
#14,068
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
7%
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Less than a month
7%
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Less than a year
77%
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More than a year
7%
Reviews Summary
The reviews for the Prive app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects highlighted in the reviews include the ease of implementation, robust feature set, dedicated customer support, seamless transition from previous platforms, and customizable subscription options. Users appreciate the team's responsiveness, user-friendly interface, and the ability to scale and optimize subscriptions. On the other hand, negative feedback revolves around issues post-acquisition by Recurly, unresolved platform triggers, and concerns about future support and development. Some users also mentioned specific functionality limitations and the need for improvements in certain areas.
Highlights
Review RSS Feed
All reviews
Jan. 27, 2026
Recurly acquired Prive and completely ruined it. I don't understand the purpose of the acquisition if they just completely ignore Prive customers until they leave. Truly a terrible experience after the acquisition. Nobody at Recurly wanted to help or had any idea what was going on. Stay away!
Dec. 3, 2025
The Recurly team is great to work with! They know how to balance both tactical and strategic conversations. We've had a few bumps in the past couple months, but they do come back with root issues and future preventions. I think the improvements in their pipeline will really help us to level up too.
Nov. 24, 2025
The Recurly Commerce team is dedicated to helping your shop succeed. As a new Shopify user, the Recurlly Commerce team helped us set up the flow that made sense for the HeatSense shop. The feature set is robust and the set up was easy. We will be using them for both our D2C and B2B offerings. I highly recommend the team and product.
May 15, 2025
If you have a large subscription base to migrate, I would be cautious to use this app. I still have unresolved issues of their platform not triggering properly even after 6 weeks later, which they are still working to resolve. Also they were just acquired, which was unfortunate timing. Scared for the future and will be migrating away at the end of the year.
Thank you for your feedback. We understand that migrating a large subscriber base can be complex, and we regret that you encountered an issue during the process. Our team has been actively addressing the concern, and we're glad to have a solution now in place. We appreciate your collaboration throughout. Our recent acquisition by Recurly marks an exciting milestone, bringing expanded resources, a broader roadmap, and enhanced tooling to support our customers’ growth. We look forward to continuing to support your business.
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