Recurly Commerce Subscriptions
Prive, now part of Recurly Commerce, has received a mix of positive and negative reviews from users. On the positive side, many users appreciate the robust feature set, ease of use, and dedicated support from the Prive team. Customers have reported successful transitions from other subscription platforms, significant growth in subscriber base, and improved customer experience. The analytics and forecasting features have been highlighted as valuable tools for making informed business decisions. However, on the negative side, some users have expressed concerns about unresolved issues post-acquisition, difficulties with platform triggers, and challenges with large-scale migrations. Despite these challenges, Prive is generally praised for its user-friendly interface, customization options, and responsive customer support.
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Recurly Commerce has been a great fit for our subscription business. It's much more reliable and flexible than the platform we used prior. We've had a lot of success with the enhanced analytics and feature set (intelligent retries!) that has allowed us to level-up and grow this critical side of our business.
Recurly acquired Prive and completely ruined it. I don't understand the purpose of the acquisition if they just completely ignore Prive customers until they leave. Truly a terrible experience after the acquisition. Nobody at Recurly wanted to help or had any idea what was going on. Stay away!
We’re sorry to hear about your experience following the Prive acquisition. This isn’t the experience we want customers to have, and we take this feedback seriously as we continue improving our support and processes. Thank you for sharing your perspective.
The Recurly team is great to work with! They know how to balance both tactical and strategic conversations. We've had a few bumps in the past couple months, but they do come back with root issues and future preventions. I think the improvements in their pipeline will really help us to level up too.
Thank you for the kind words! We appreciate your partnership and the trust you’ve placed in our team. While bumps can happen, we’re glad our focus on root causes and prevention has been helpful, and we’re excited about the improvements ahead.
The Recurly Commerce team is dedicated to helping your shop succeed. As a new Shopify user, the Recurlly Commerce team helped us set up the flow that made sense for the HeatSense shop. The feature set is robust and the set up was easy. We will be using them for both our D2C and B2B offerings. I highly recommend the team and product.
Thank you for the thoughtful review! We’re glad the Recurly Commerce team could help you get set up quickly and design a flow that works for HeatSense. We appreciate the recommendation and look forward to supporting both your D2C and B2B growth.
If you have a large subscription base to migrate, I would be cautious to use this app. I still have unresolved issues of their platform not triggering properly even after 6 weeks later, which they are still working to resolve. Also they were just acquired, which was unfortunate timing. Scared for the future and will be migrating away at the end of the year.
Thank you for your feedback. We understand that migrating a large subscriber base can be complex, and we regret that you encountered an issue during the process. Our team has been actively addressing the concern, and we're glad to have a solution now in place. We appreciate your collaboration throughout. Our recent acquisition by Recurly marks an exciting milestone, bringing expanded resources, a broader roadmap, and enhanced tooling to support our customers’ growth. We look forward to continuing to support your business.
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