Recurly Commerce Subscriptions
Build loyalty & sales, boost LTV with powerful subscriptions
Rating
3.5
feedback
30
chart
#12,594
All reviews
Review RSS Feed
Jan. 27, 2026
Recurly acquired Prive and completely ruined it. I don't understand the purpose of the acquisition if they just completely ignore Prive customers until they leave. Truly a terrible experience after the acquisition. Nobody at Recurly wanted to help or had any idea what was going on. Stay away!
Jan. 19, 2026
Update: We are currently looking for an alternative to Recurly to handle our subscriptions. We have been having difficulty with the product since Prive was acquired by Recurly and cannot get any support on our issues. We are really excited that we found Prive. The integration into Shopify was a seamless one. Big shout out to our account manager Kai. She was easy to work with and held our hand throughout the process. I highly recommend Prive for those with a subscription model business. Everything in life (& business) should be this easy!
Thank you so much for your feedback- so sorry you were looking for a phone number. While we don't have a call center currently, all of our clients have dedicated contact information for each individual customer success manager. If you have any issues, please do not hesitate to contact your CSM directly and we will respond ASAP. I know our team has since reached out to assist, but do let us know what features you are looking for and we will be so delighted to help. We are dedicated to making sure your positive experience is sustained and hope we can make up for the frustration you experienced today.