C. Riley Car Scents review for Recurpay Subscription App

May 5, 2023

UPDATE: The issue is getting worked on. I finally got some response and they have refunded the money I was out. DO NOT RECOMMEND! The only reason I'm even still using it is because I haven't found anything better. It's fine until something malfunctions, then the customer support is TERRIBLE! The only option is a live chat which is not always the best for communication. I had a problem with it, all the sudden, not charging shipping to one of my customers. I reached out and the guy said he would get back with me in 24 hours. OVER A WEEK went by then I had to reach back out because TWO MORE people didn't get charged properly as well. The only correspondence I can get is that "they're working on it". It's been two weeks! I also hope they are prepared to reimburse me the shipping charges that I've had to pay out of pocket. Over all it does process subscriptions, but the technical support is SEVERLY lacking. Don't tell me that in 2023, the only way you can communicate with people is via chat. GET A PHONE!