All reviews

Rating Breakdown

  • 5
    72% (59 ratings)
  • 4
    10% (8 ratings)
  • 3
    1% (1 ratings)
  • 2
    2% (2 ratings)
  • 1
    15% (12 ratings)
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4 / 5 Share

Sept. 24, 2024

The app is a great way to easily manage our memberships. Although we still encounter some hiccups, the support team is quick to assist and resolve the issue in a timely manner.

Using app

--

Total reviews

1

Average rating

4.0

5 / 5 Share

July 30, 2024

Excellent customer service

Using app

Almost 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 9, 2024

The team was very efficient on an install request for the new instance on our relaunched website. Communication was easy and responsive and we resolved the issue within 24 hours. Thank you!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

1 / 5 Share

July 3, 2023

While the initial troubleshooting was helpful as the team got to the issues really fast, but subsequent recurrence of the issue proved ineffective as the team failed to either troubleshoot the problem, or even respond to my email. My last email went unreplied for more than 5 days. Store can't launch until issue is addressed and resolved. Furthermore, I don't have any access to the app anymore. I guess that's their way of getting prospective customers to be hooked on their app. Until membership starts, then any communication gradually becomes unresponsive.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 27, 2023

rishav is very good -.........................................................................................

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2022

I first got familiar with this Company by using the Web Push Notifications App, which is Free and just GREAT! So when I needed to add a Membership & Loyalty Program to my website, and I saw that the same company had versions of that as well, I was intrigued. However, those ones did cost a little bit of money, so at first I tried to use some other Free ones. However, those other companies Apps did not work, and I ended up just coming back to AITrillion, and Rishab did a screen-share walk through with me and was INSTANTLY super helpful and successful in getting a fairly technical feature, set up in my store. 10/10 Rishab

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 6, 2022

Support team is great! Scheduling a call to discuss issues is as easy as it gets. I'd recommend this app for its quick support alone.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2022

Incredible experience. The support team is incredibly helpful, and they created the app's personalized settings, they are almost always available. The app is completely perfect and meets all of my requirements. A very patient and professional team helped me with all of my requirements.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 22, 2022

The app works well and it does what it says it does. The real selling point is the customer service! they are super helpful in setting it up and solving any issues that come along.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 12, 2022

Really a great product. I honestly wouldn't recommend going through the setup alone however, it can be pretty confusing. UTILIZE THE FREE HELP! ITS FREE :) Oh and heads,up. USE STRIPE PayPal is not user friendly what so ever! Rishav and his team fulfilled my needs.

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 27, 2022

The support team is very helpful. It helps me to solve the plug-in coding problem in Shopify. This is an amazing experience for me!

Using app

22 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 16, 2022

Thank you to the support team for helping me getting the app up and running to how I needed it for the setup of my hidden pages. They were VERY responsive to my questions and FAST with helping. Can't get any better than this! I look forward to building my membership with their app and team!!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 26, 2022

Excellent support and very useful if you are building a membership based subscription site. We needed help with hiding certain items for non-members and their team took the time to solve the problem in our theme and followed up consistently to make sure we were happy with the change.

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 26, 2022

Extremely helpful and professional team working ! Helped me set up my membership for our site and assisted me throughout the entire process. I highly recommend this app to all business owners starting a membership for a large catalog site

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 22, 2022

Great customer service ! Not always easy to use but I recommend the application, it's pretty complete !

Using app

About 1 year

Total reviews

7

Average rating

4.9

5 / 5 Share

March 10, 2022

Best app for locking content, and taking subscriptions. Customer support is very helpful, make sure you contact them for any issues. Also, use it in combination with other locking apps for the best membership access lock setup

Using app

About 1 month

Total reviews

3

Average rating

5.0

4 / 5 Share

June 22, 2022

The app meets all my needs, and the support team is always friendly and helpfull! They standart layout for the storefront is not perfect. But it is possible to get additional help with custom cording for an extra fee, if that is needed.

Using app

5 months

Total reviews

2

Average rating

4.5

1 / 5 Share

Feb. 14, 2022

Be careful! I spoke on the phone with 2 of their support reps, and they admit that their app cannot do what I need, but all they keep saying is "Just go and buy the entire bundle that includes this app and so much more. It still won't do what you want, but it will help you in so many other ways." All they did was push the upsell to a very pricy product! Now I'm trying to remove my Stripe payment API keys to disconnect the app and I cannot remove them! The app also asks for my email password which makes me uncomfortable. And in less than 12 hours, their entire server was down twice, once for an hour and again for about 10 minutes! Be careful! The app may work great for some, but I was unimpressed and concerned about security and reliability.

Using app

About 15 hours

Total reviews

3

Average rating

3.7

Developer Reply

Hi Torah - We are sorry that you didn't find what you need in our app. But we are happy to work around and provide you with the solution. It is not easy for every app provider to fulfill all the requirements of merchants but we are continuously making efforts to somehow provide you the solution. We are happy to connect again and help you in any way possible. Thanks

5 / 5 Share

Feb. 11, 2022

I live customer service, each time they help when I am in trouble. the app is great and help me increase revenue

Using app

Over 3 years

Total reviews

14

Average rating

3.5

Developer Reply

Thank you for the review! We are so happy that we are able to help, thank you for choosing AAA Membership App.

4 / 5 Share

Feb. 9, 2022

There are some things I wish I could do that the app doesn't do yet, however it works and I'm pleased with it. Customer service has been great and sorted any issues I've had up to this point, so that'd be a five stars on that end.

Using app

About 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Thanks so much for taking the time to leave us this review ✨