Printed Coffee Cup Sleeves review for Casa Subscriptions App
Nov. 15, 2023
We are on the free plan but pay the $3 for "Priority support and unlimited email". This was after our 14-day trial. Sometime around early November, the app no longer displays subscription discounts on the cart or at checkout. Support, while responsive, says: "Let me connect with my team and provide you with an update." This was 6 days ago.
I understand that you're having problems with the discount. There was a message from Shopify about the discounts needing to be fixed for your store. Not because of our app, and I requested times to give us time till Monday due to the festive season. I also contacted you on your live chat of the store, requesting the same. I would appreciate it if you let us look at what's been causing the problem with your store; waiting to hear from you. I've messaged you again to let me have a look. Update: I see that you've moved to another app, and you're still facing the same discount problem because it's NOT AN APP'S problem, as I told you earlier. It's concerning your store needing an option to set up discounts properly. I still request you to let me look and see what's happening. I've been trying to contact you but have had no luck. Regards
