Recustomer
The reviews are strongly positive overall. Merchants say the app has reduced the operational burden of managing rentals, returns, and exchanges, making workflows much smoother and saving time for customer support teams. Reviewers also appreciate that customers can self-serve return or exchange requests, which reduces back-and-forth and improves the buying experience. Another clear benefit is business impact: one merchant noted that letting customers try products first helped drive later purchases, and another valued the ability to export return reasons for sharing with product teams. Support is also praised as responsive and helpful. There are very few negative comments in the reviews provided. The main implied downside is that these merchants previously had to manage these processes in-house, suggesting the app is being used to replace a more manual workflow rather than addressing a specific flaw. Overall, the feedback suggests the app is reliable, easy to use, and especially valuable for brands that want to streamline rentals, returns, and exchanges while improving customer satisfaction.
Review RSS feed
As we’ve been elevating our products and moving into a more premium price range, we wanted customers to be able to experience the quality for themselves before making a buying decision, so we introduced this service. It has greatly reduced the work of running and managing the rental program we used to operate in-house. Many customers also go on to purchase the items after trying them, which has been a big help!
We use Recustomer to handle returns and exchanges for our apparel store, and it has made the whole process much smoother. Customers can request returns and exchanges on their own, which has cut down the back-and-forth with our CS team. Being able to export return reasons as CSV is also very useful, since we share that feedback with our product team every week. The support team is responsive and helpful. Highly recommended for any fashion brand selling on Shopify.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.