Recustomer

As we’ve been elevating our products and moving into a more premium price range, we wanted customers to be able to experience the quality for themselves before making a buying decision, so we introduced this service. It has greatly reduced the work of running and managing the rental program we used to operate in-house. Many customers also go on to purchase the items after trying them, which has been a big help!

We use Recustomer to handle returns and exchanges for our apparel store, and it has made the whole process much smoother. Customers can request returns and exchanges on their own, which has cut down the back-and-forth with our CS team. Being able to export return reasons as CSV is also very useful, since we share that feedback with our product team every week. The support team is responsive and helpful. Highly recommended for any fashion brand selling on Shopify.