д-р Симеон Маджаров review for Releasit COD Form & Upsells

1 / 5

May 13, 2024

So an embarrassing experience with the support every time. So a buggy app and every time something doesn't work properly. I paid a lot of money on the trash with these guys...

Using app

10 months

Total reviews

3

Average rating

2.3

Developer Reply

Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. First of all, I want to sincerely apologize for the experience you’ve had with our support and with the app itself. I understand how disappointing and frustrating it must feel to encounter repeated issues, especially after investing both time and money into a solution you expect to work reliably. I am truly sorry that we have not met your expectations. What you described is definitely not the experience we want any of our merchants to go through, and I fully understand why you would feel upset. Your feedback is extremely important for us, and I genuinely appreciate you taking the time to share it, even if the experience was negative — it helps us understand where we need to improve. If possible, I would like to take a closer look at the specific issues you faced so we can address them properly and ensure they don’t happen again. Our goal is always to resolve problems as quickly as possible and to offer clear, helpful support at every step. Whenever you’re ready, please reach out through email or our chat support system, and I will personally make sure your case is reviewed thoroughly and handled with priority. Once again, I’m very sorry for the frustration this has caused you, and I truly appreciate your honesty. We are here to help, and we are committed to improving your experience. Kind regards, Mehmed Tech Support App Lead Releasit

Releasit COD Form & Upsells for Shopify
Releasit COD Form & Upsells
4.9 star
2,214 reviews

Releasit COD Form & Upsells - Create a 1 Click...

Developer
Shopify App Store