Vacuum review for Releasit COD Form & Upsells
Aug. 28, 2024
I have had to struggle with major problems twice. The first time was when customers tried entering their pincode in the pincode section, and all were shown that the pincode was invalid. I suffered huge losses because I was running ads during this time. "Your team did not inform me about such a significant issue. After contacting you are telling that this problem is going on. You should tell us in advance so that we do not incur losses." The second time, when pressing the "Complete Order" button, the system kept loading, and the order was not being placed. This issue persisted for 30 minutes, during which I couldn't process a single order. I lost thousands of dollars because of these problems.
Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. First of all, I am truly sorry that this situation occurred. I understand how frustrating sudden changes can be, especially when they have a significant impact on your store’s performance and total sales. In this particular case, an update outside the scope of our application unexpectedly affected how the app functioned. As soon as we became aware of the issue, we made the necessary adjustments on our end to adapt to those external changes, and fortunately we were able to resolve it within a matter of hours. However, even a few hours of downtime can have a serious effect on stores and their revenue, and I completely understand why this caused frustration. Please know that our priority is always to react as quickly as possible to minimize any negative impact on our merchants. Once again, thank you very much for your feedback — it is sincerely appreciated. If there is anything else we can assist you with, please don’t hesitate to let us know. We will be more than happy to help in any way we can. Kind regards, Mehmed
