Airtex review for Releasit COD Form & Upsells

Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m really sorry to hear about the issues you experienced with your Facebook Pixel and campaigns. I completely understand how serious it is when ad campaigns stop working, especially across multiple stores. Regarding the “Content ID” issue, our app does not remove or block Facebook Pixel tracking by default. In most cases, this type of error happens due to how the pixel is configured in the theme, through Shopify’s Facebook channel, or via custom event mapping. However, if something in the app configuration affected the event parameters, we absolutely want to investigate it properly. Since you mentioned that multiple stores were impacted, I would truly appreciate the opportunity to review at least one of them in detail. We can check: • How the pixel is installed (theme, Shopify integration, or third party app) • Whether the Content ID parameter is being passed correctly • If there is any conflict or missing variable in the event setup If there is anything on our side contributing to this, we will help you fix it immediately. Please reach out to us via in app chat or at support email and mention this review so we can prioritize your case. We want to make sure your tracking and campaigns are fully restored and stable. Thank you for bringing this to our attention. Mehmed, Tech Support App Lead