Urban Burj review for Releasit COD Form & Upsells

Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m genuinely sorry to read this, especially considering that you’ve trusted and recommended our app to your clients and community. That means a lot, and I understand how frustrating it must have been to feel that your time was wasted over what should have been a simple billing correction. When billing issues arise, our team sometimes requests specific store level details for security and compliance reasons, particularly when working with developers or third parties. However, that should always be explained clearly and handled efficiently. If the process felt unnecessary, repetitive, or unprofessional, then we clearly fell short in your case. Given that you work at the scale you mentioned and have featured us in your tutorials, I would truly appreciate the opportunity to personally review what happened. If you’re open to it, please reach out and ask for the case to be escalated to me directly. I want to understand where the breakdown occurred and ensure this does not repeat. We value partners and developers who build with and recommend our app. I’m sincerely sorry that this experience damaged your trust. Mehmed, Tech Support App Lead