MENTECH review for Releasit COD Form & Upsells

Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m truly sorry to hear that your customers were unable to complete their orders and that this resulted in lost sales. We fully understand how serious this is, especially when it directly impacts your revenue. Regarding the reinstallation, I want to clarify that reinstalling the app should not result in double charges. Shopify manages app subscriptions, and if there was any unintended rebilling after reinstalling, we are more than willing to review it immediately and ensure it is properly resolved. The suggestion to reinstall is sometimes used as a troubleshooting step to refresh the app connection with Shopify, but we understand how frustrating it can feel — particularly during an active issue. Please contact us directly with your store details so we can verify your subscription status, ensure you are not incorrectly charged and confirm everything is now working properly We take situations like this very seriously and are here to make this right. Mehmed, Tech Support App Lead