ReplayPRO: Analytics & Replays
Visualize Visitor Activity: Google Analytics Alternative
Rating
4.3
feedback
12
chart
#2,035
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
58%
-
Less than a year
25%
-
More than a year
8%
Reviews Summary
The reviews for this Shopify app are overwhelmingly positive, highlighting excellent customer support, prompt responses, and helpful features for analyzing visitor behavior and store analytics. Users appreciate the app's ability to provide real-time insights, track customer behavior, and identify areas for improvement on their websites. The support team is praised for being courteous, helpful, and quick to address any issues or questions. However, there are some concerns raised about the app's interface being buried and not intuitive, as well as limitations in the basic plan such as the session count reset button being disabled. Despite these minor drawbacks, the majority of users find the app to be a game-changer and highly recommend it for improving their online stores.
Highlights
Review RSS Feed
All reviews
Dec. 17, 2025
Excellent support experience! I reported a bug, and it was resolved very fast. On top of that, they surprised me with a generous bonus for my patience. The app perfectly provides visitor behavior and store analytics. Highly recommend this app.
Aug. 21, 2025
It's been a great App so far, few wrinkles with backing out of screens without starting all over, but Diana in Customer Support is diligently assisting with that. The service response has been VERY PROMPT and IMPRESSIVE, great to experience that ! The service I have received shows a genuine commitment to problem solving and a desire to properly address issues. No serious problems here, just a small wrinkle like any App , other than that, the App itself is very well thought out, providing all the necessary Analytics one could benefit from. Very Intuitive and detailed Analytics. Very Grateful for the service, and plan on keeping this App in both of my Shopify stores. Thanks, Diana , great service !
Aug. 17, 2025
April 17, 2025
I can wholeheartedly recommend this app! In addition 2 points: 1. I have already tested several apps in this area, including the best-known app (Hot...) and was not really satisfied with any of them. Just because there are a lot of reviews behind it doesn't mean that everything works perfectly. With most apps, the video recordings were rather pointless and confusing. So it didn't help me any further. With Replay Pro, I receive feedback via video recordings, which actually helps me to analyze my customers' behavior more precisely. There are also functions such as blocking users, returning or new visitors, broken link, added to shopping cart and many more. 2. the support is very courteous and very helpful in all areas! Help is also provided via email, so that you are not forced to sit in front of the chat window in the Shopify backend. Here you feel that you are in good hands and that you are being taken care of. That's how it should be, because the support often left a lot to be desired with the other apps we tested before. It´s a very good and helpful app!
Using app
20 days
Total reviews
5
Average rating
5.0
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