ReplayPRO: Analytics & Replays
Gain a complete view of visitor behavior
Rating
4.7
feedback
12
chart
#1,838
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Less than a day
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Less than a month
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Less than a year
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More than a year
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, highlighting the exceptional customer support, user-friendly interface, and valuable insights provided by the app. Users appreciate the ability to track customer behavior in real-time, make improvements to their websites, and enhance the overall shopping experience for their customers. The support team is praised for being responsive, helpful, and efficient in addressing queries and providing assistance. However, there are a few negative aspects mentioned in one of the reviews, such as limitations in the basic plan, unclear features like the 'Typing' column, and a perceived lack of further development of the app. Despite these drawbacks, the majority of users find the app to be a game-changer for their online stores, offering essential features for e-commerce success.
Highlights
Rating Breakdown
All reviews
Jan. 29, 2024
Ich kann die App sehr empfehlen. Der Support ist äußerst schnell und hilft umgehend bei Anfragen unkompliziert.
Jan. 26, 2024
Amazing app, Fantastic features and BEST Customer Support. Easily track customer behavior on your store and make relevant changes. Recommended, Just Go for it.
Jan. 17, 2024
Works amazing for finding errors on our website which helps us improve website use and to make it easier for our customer to navigate our website without any issues. Love this app!
Nov. 30, 2023
Not sure why another review says that "I can see in real time what my customers are doing on the store..." This information not visible in real-time in the USA where you can only view recorded sessions. Also, the replay interface is buried and not intuitive, you have to search for it and I found it after searching in their chatbot. For the basic $4.95 plan, they cheesily disabled the session count reset button so as to force you to upgrade to the $8.95 plan. Why even have the $4.95 plan with a 1,000 sessions? It is understandable that premium features and priority support would be under higher paid plans but, something as basic as reset the session counter not being available for the basic plan when one is trying out the features is nickel and diming. Bottom of the app dashboard has a link to see the new ver of the app from July 30, 2023 and when you click on it, nada! Just a page announcing the new version but, no new version. If you go to their website, no documentation, just a landing page with two apps listed and when you click on this app, it takes you back to the Shopify app store. Seems like the app is not being further developed. On the dashboard, a column titled "Typing" appears. What does that mean? No pop-up bubble help on what it means. Says the survey feature is appearing soon since July 30, 2023. Overall speed of the store dropped by 6 points since installing the app.
Nov. 14, 2023
Writing this review from the bottom of my heart! I recently started using this app for my website, and it has been nothing short of a game-changer. The improvements I've witnessed are phenomenal, ranging from enhanced SEO optimization to swift bug fixes. What truly sets this app apart is its ability to provide real-time insights, which allowed me to add products that my customers were searching for but couldn't find in my store - a crucial feature that has significantly boosted my sales. The interface of the app deserves a special mention. It's remarkably user-friendly, making navigation and utilization a breeze, even for those not tech-savvy. But the real star of the show is the support team. They are not just fast and efficient but also incredibly helpful and generous with their assistance. Each interaction with them has been a pleasant and productive experience. And for those contemplating upgrading to the advanced plan, I can assure you, it's worth every penny.The developers truly understand their users' needs and have created a product that not only meets but exceeds expectations. Thank you guys, you are truly A+mazing! :)
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