ReplayPRO: Analytics & Replays
Visualize Visitor Activity: Google Analytics Alternative
Rating
4.2
feedback
11
chart
#2,100
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
55%
-
Less than a year
27%
-
More than a year
9%
Reviews Summary
The reviews for this Shopify app are overwhelmingly positive, highlighting the excellent customer support, fast bug resolution, and generous bonuses provided by the support team. Users appreciate the detailed visitor behavior and store analytics offered by the app, making it a valuable tool for improving their online stores. The intuitive interface and user-friendly features have been praised, along with the app's ability to track customer behavior effectively. However, there are some concerns raised in a negative review regarding the lack of real-time visibility for customer actions, buried replay interface, and limitations in the basic plan, such as disabled session count reset button and slow speed impact on the store.
Highlights
Review RSS Feed
All reviews
Dec. 17, 2025
Excellent support experience! I reported a bug, and it was resolved very fast. On top of that, they surprised me with a generous bonus for my patience. The app perfectly provides visitor behavior and store analytics. Highly recommend this app.
Aug. 21, 2025
It's been a great App so far, few wrinkles with backing out of screens without starting all over, but Diana in Customer Support is diligently assisting with that. The service response has been VERY PROMPT and IMPRESSIVE, great to experience that ! The service I have received shows a genuine commitment to problem solving and a desire to properly address issues. No serious problems here, just a small wrinkle like any App , other than that, the App itself is very well thought out, providing all the necessary Analytics one could benefit from. Very Intuitive and detailed Analytics. Very Grateful for the service, and plan on keeping this App in both of my Shopify stores. Thanks, Diana , great service !
Aug. 17, 2025
April 17, 2025
I can wholeheartedly recommend this app! In addition 2 points: 1. I have already tested several apps in this area, including the best-known app (Hot...) and was not really satisfied with any of them. Just because there are a lot of reviews behind it doesn't mean that everything works perfectly. With most apps, the video recordings were rather pointless and confusing. So it didn't help me any further. With Replay Pro, I receive feedback via video recordings, which actually helps me to analyze my customers' behavior more precisely. There are also functions such as blocking users, returning or new visitors, broken link, added to shopping cart and many more. 2. the support is very courteous and very helpful in all areas! Help is also provided via email, so that you are not forced to sit in front of the chat window in the Shopify backend. Here you feel that you are in good hands and that you are being taken care of. That's how it should be, because the support often left a lot to be desired with the other apps we tested before. It´s a very good and helpful app!
Using app
20 days
Total reviews
5
Average rating
5.0
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