SurfMateStore review for Peek! ‑ Better Replay & Survey

1 / 5

Nov. 6, 2024

I started a free trial, which I canceled, however they charged me anyway. I have been asking for a refund for 2 weeks and every time I contact them they tell me to wait without any solution.

Using app

About 2 months

Total reviews

1

Average rating

1.0

Developer Reply

Hello! When you install the app, you'll start with a 7-day free trial of the Pro plan, not the paid version. You can see how many days are left in your trial at the top of every page in the app. If you decide the Pro plan isn’t for you, you can switch to the Free plan anytime before the trial ends, and you won’t be charged. There is an issue with the refund process from shopify's end. We informed them when reached out to us. They will manually processing the refund. :)

Peek! ‑ Better Replay & Survey for Shopify
Peek! ‑ Better Replay & Survey
4.8 star
2,739 reviews

Boost sales, SEO with a heatmap & google analytics alternative

Developer
Shopify App Store