Peek! ‑ Better Replay & Survey
The reviews for this Shopify app are mostly positive, highlighting its usefulness in analyzing customer behavior and improving website performance. Customers appreciate the insights provided by the app and the quick and friendly customer service. However, there are some concerns about bugs and technical issues, with users mentioning problems like inaccurate session times, cut-off recordings, and duplicated recordings. Additionally, there are a few complaints about the pricing structure and the need to subscribe to a paid plan early on.
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Amazing and quick customer service ! They resolved my issue immediately.
While the UI of the app is clean and easy to use, its riddled with bugs. This means that the ability to filter and view on events often does not work, the session time is not accurate, session recordings are often cut off, and more recently, the recordings are duplicated. While the support team responds to your bug tickets, bugs are rarely resolved and you'll need to chase them to get any update. For a $30 / month app - this is not acceptable.
The app is a great tool to have especially for a new business!
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