Peek! ‑ Better Replay & Survey

Name: Peek! ‑ Better Replay & Survey
Brand: CartKit
Rating: 4.8 (577 reviews)

Boost sales, SEO with a heatmap & google analytics alternative

Sales analytics Analytics apps Barcode scanning

Developer

CartKit

View on App Store

Peek! ‑ Better Replay & Survey

Rating

4.8

Feedback

577

Reviews

Chart

#164

Shopify

Reviews over time

New reviews per month across the app's lifetime.

App ranking

Overall position in the Shopify App Store.

Reviews summary

The Shopify App has received overwhelmingly positive reviews from users. Customers appreciate the app's ability to analyze customer behavior, provide insights into website weaknesses, and help optimize the user experience. The customer service is highly praised for being quick, responsive, and friendly, with many users mentioning specific support representatives who were helpful. Users also value the free version of the app for testing purposes. However, there are a few negative reviews mentioning concerns about pricing transparency and cancellation policies.

Rating breakdown

5 85% (493) 4 9% (52) 3 3% (16) 2 1% (6) 1 2% (10)

Reviews with text

94% (545)

Review RSS feed

Time spent using app

How long merchants keep the app installed.

Less than an hour 34%

Less than a day 19%

Less than a month 25%

Less than a year 18%

More than a year 4%

All reviews

2 / 5 Share

June 2, 2026

While the UI of the app is clean and easy to use, its riddled with bugs. This means that the ability to filter and view on events often does not work, the session time is not accurate, session recordings are often cut off, and more recently, the recordings are duplicated. While the support team responds to your bug tickets, bugs are rarely resolved and you'll need to chase them to get any update. For a $30 / month app - this is not acceptable.