All reviews

Rating Breakdown

  • 5
    86% (519 ratings)
  • 4
    9% (52 ratings)
  • 3
    3% (16 ratings)
  • 2
    1% (6 ratings)
  • 1
    2% (11 ratings)

Reviews with Text

  • 95% (573)
Review RSS Feed Review RSS Feed

4 / 5 Share

June 19, 2025

Using app

20 minutes

Total reviews

3

Average rating

4.7

4 / 5 Share

Dec. 11, 2024

Using app

6 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Aug. 20, 2024

Great app, but sometimes the full sessions are not recorded especially with purchase sessions

Using app

7 days

Total reviews

1

Average rating

4.0

4 / 5 Share

July 29, 2024

Het is een goede app. kijk alleen wel naar je abonnement als je hem installeert. de mijne stond al om de betaalde abonnement en niet op die die gratis is. verder tot nu toe een goede app en je hebt snel contact met het personeel!

Using app

16 minutes

Total reviews

1

Average rating

4.0

4 / 5 Share

July 23, 2024

Good one!

Using app

5 minutes

Total reviews

3

Average rating

4.7

4 / 5 Share

Nov. 10, 2023

super easy instal

Using app

3 minutes

Total reviews

2

Average rating

4.5

4 / 5 Share

Oct. 27, 2023

good so far, customer service was very helpful

Store

GRIP6

Using app

About 1 hour

Total reviews

8

Average rating

4.3

4 / 5 Share

Oct. 25, 2023

Great app and easy to use, i recomand it

Store

Keitani

Using app

5 minutes

Total reviews

5

Average rating

4.8

4 / 5 Share

March 6, 2023

Very Good app, highly recommended, but unfortunately i can't track client navigation at the checkout page.

Using app

35 minutes

Total reviews

2

Average rating

3.5

Developer Reply

Thank you so much for taking time and leaving us with a review. We really appreciate it and are really excited to have you with us :) -Mo

4 / 5 Share

Feb. 28, 2023

Nice app. Does what it is expected. Post-purchase survey is a nice touch. Still waiting little bit more for the return of the high price. We need to use it now on free plan.

Using app

4 months

Total reviews

10

Average rating

3.9

Developer Reply

Thank you for your review as we appreciate it. Really looking forward to making your experience a good one with us. -Waqas

4 / 5 Share

Oct. 19, 2021

Really useful app! I was amazed by how the recordings are. I suggest you to try it yourself ;) Don't forget after 7 days the plan changes automatically! But super nice app!

Using app

10 days

Total reviews

3

Average rating

4.7

4 / 5 Share

July 31, 2021

I just started using this and so far, so good. I do notice some of the videos recording are much shorter in duration on what it says in the duration & date column of the report.

Store

Jedbaby

Using app

About 1 hour

Total reviews

11

Average rating

4.5

4 / 5 Share

May 15, 2021

This app really helps me get an understanding of my customer's journey while on my site. Looking back on the replays there are some actions that dont get played back but all-in-all i'm happy with the app.

Using app

6 months

Total reviews

4

Average rating

4.5

4 / 5 Share

April 1, 2021

Only just started using this app but I'm sure its going to be exactly what I was looking for. Great to see what customers are doing and why they maybe abandon checkouts.

Using app

About 16 hours

Total reviews

2

Average rating

4.5

4 / 5 Share

March 6, 2021

All our recordings had gone, I left a message. Next day all was fixed. Thank you for sorting this out for us.

Using app

3 months

Total reviews

2

Average rating

4.5

4 / 5 Share

Dec. 1, 2020

I used this app to find out who is coming on my page & what they're doing before they buy. I am still getting the hang of the website.

Using app

3 minutes

Total reviews

1

Average rating

4.0

4 / 5 Share

Nov. 29, 2020

Very useful during Black Friday, we tweaked a few exit points. Only two suggestions 1. the replay is rather small, had to enlarge to 200-250% to see it on laptop and even then couldn't see detail or elements would appear inverted/ upside down, due to being enlarged? 2. Would be useful to have IP address of visitors or a way of detecting screenshot action, one visitor spent 45 minutes dawdling up and down and across the All Products collection page.

Using app

2 days

Total reviews

15

Average rating

4.6

Developer Reply

We appreciate your feedback! This is definitely helpful and we'll add these suggestions to our internal ideas board :) If there's anything else you'd like to see within the app, please send an email to [email protected]

4 / 5 Share

Aug. 27, 2020

I like what this app does and how it works. It would be great if down the track, we could upgrade and see a longer recording :)

Using app

About 19 hours

Total reviews

3

Average rating

4.7

4 / 5 Share

March 25, 2021

This app is so beneficial to analyze customer's research on my website. It will help me know their interest and help me analyze abandoned carts better.

Store

VIZORRE

Using app

9 months

Total reviews

1

Average rating

4.0

4 / 5 Share

July 9, 2020

NO FREE FOOD IN FREETOWN GUYS! The app works unbelievably great, the only reason i am giving it a 4 star is that the recording time limit is very short. Soon as your store starts getting a lot of traffic, within 2 days your recording limit will finish and you have to wait for until 1st day of a new month to get another 2-3 days of new recording time. I've emailed the company to sell us a premium subscription plan like everyone else and they say it's free but come on! it's not truly free if i have to wait 28 days to get just 3 days of recording. How about the other 27th days?

Using app

2 months

Total reviews

2

Average rating

4.5