Replyco ‑ eCommerce Helpdesk
Manage email, social and marketplace customer messaging.
Rating
4.3
feedback
12
chart
#9,265
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
8%
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Less than a year
33%
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More than a year
50%
Reviews Summary
Replyco has received a mix of positive and negative reviews from users. On the positive side, many users appreciate the time-saving features of the app, especially in managing customer service across multiple channels. The integration with various platforms like eBay, Amazon, Linnworks, and Shopify has been highlighted as a significant benefit, streamlining order details and responses. Users also praise the regular updates, responsive support team, and the versatility of the CRM hub, which includes features like multiple users, rules, templates, and automation. Additionally, the pricing options and room for growth have been positively mentioned. However, some users have faced issues with the app, such as unclear instructions on how the automation/chat system works, difficulties in setting up the free trial, and non-functional links in the admin panel. The lack of effective support in resolving these issues has been a concern for some users, impacting their overall experience with the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 22, 2023
The features look great on the surface but it's unclear how the automation/chat system works - so you have to setup a free trial to check that. So I authorized $350 to try everything out and nothing works. Locked out of everything in the admin panel - all the links are there but 100% of them do not work (except for the link to your gitbook manual). The support system so far is pretty awful - which is a red flag for anyone looking to purchase a good support system. Until we can actually use this, 1 star.
Oct. 27, 2022
Replyco is worth its weight in gold. It saves us so much time when compared to manually managing each channels messages. We've used it for nearly 2 years and its gone from strength to strength with regular updates and the support has always been spot on.
Oct. 27, 2022
We have been using ReplyCo for a few years now, since its launch pretty much, and it has massively helped us streamline our customer services side. Integration with eBay, Amazon, Linnworks and Shopify means a big reduction in time wasted to go find order details in multiple channels. Also, as important, Alex and the team are super helpful and always respond and resolve any minor issues quickly. 100% recommended.
Oct. 27, 2022
I really love this app and have been using it since last two years and help us to respond faster to customers which increased our customer retention level.
Oct. 26, 2022
Replyco is an up-to-date and forward thinking system. They continually adapt to the marketplaces and customer demands. With multiple users it's easy to intergrate with all departments. The template designer & automatic rules make response times so much quicker. The support team always reply quickly and are very knowledgable and helpful. Their pricing is good and the different tiers mean there's something for everyone and room to grow! Would 100% recommend Replyco.
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