Replyco ‑ eCommerce Helpdesk
Manage email, social and marketplace customer messaging.
Rating
3.0
feedback
13
chart
#4,965
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
0%
-
Less than a month
0%
-
Less than a year
38%
-
More than a year
46%
Reviews Summary
The reviews for the Shopify App are mixed, with some users expressing frustration over pricing discrepancies and technical issues, while others praise the app for its time-saving features and excellent customer support. One common theme in the negative reviews is the confusion and dissatisfaction with the pricing structure and technical problems, such as being locked out of the admin panel and non-functional links. On the other hand, positive reviews highlight the app's efficiency in managing customer service across multiple channels, time-saving automation features, and responsive customer support. Users appreciate the integration with various platforms like eBay, Amazon, and Shopify, as well as the ability to streamline communication and improve customer satisfaction.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 26, 2025
They add a face pricing and you will find another price once you end the free trial.
Aug. 22, 2023
The features look great on the surface but it's unclear how the automation/chat system works - so you have to setup a free trial to check that. So I authorized $350 to try everything out and nothing works. Locked out of everything in the admin panel - all the links are there but 100% of them do not work (except for the link to your gitbook manual). The support system so far is pretty awful - which is a red flag for anyone looking to purchase a good support system. Until we can actually use this, 1 star.
Oct. 27, 2022
Replyco is worth its weight in gold. It saves us so much time when compared to manually managing each channels messages. We've used it for nearly 2 years and its gone from strength to strength with regular updates and the support has always been spot on.
Oct. 27, 2022
We have been using ReplyCo for a few years now, since its launch pretty much, and it has massively helped us streamline our customer services side. Integration with eBay, Amazon, Linnworks and Shopify means a big reduction in time wasted to go find order details in multiple channels. Also, as important, Alex and the team are super helpful and always respond and resolve any minor issues quickly. 100% recommended.
Oct. 27, 2022
I really love this app and have been using it since last two years and help us to respond faster to customers which increased our customer retention level.
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