Replyco ‑ eCommerce Helpdesk
Manage email, social and marketplace customer messaging.
Rating
3.3
feedback
12
chart
#3,383
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
0%
-
Less than a month
17%
-
Less than a year
33%
-
More than a year
42%
Reviews Summary
ReplyCo has received mixed reviews from users. Some users have praised its time-saving features, regular updates, and helpful customer support. They appreciate the integration with multiple channels like eBay, Amazon, and Shopify, which streamlines customer service operations. However, there are negative reviews mentioning issues with pricing transparency, difficulties in setting up the automation/chat system, and poor support experiences. Users have reported being locked out of the admin panel and facing non-functional links. Despite these challenges, many users have found ReplyCo to be a versatile CRM hub with great analytical functions and the ability to improve response times through automation and templates. Overall, the app seems to have a strong focus on customer service efficiency and multi-channel integration.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 26, 2025
They add a face pricing and you will find another price once you end the free trial.
Aug. 22, 2023
The features look great on the surface but it's unclear how the automation/chat system works - so you have to setup a free trial to check that. So I authorized $350 to try everything out and nothing works. Locked out of everything in the admin panel - all the links are there but 100% of them do not work (except for the link to your gitbook manual). The support system so far is pretty awful - which is a red flag for anyone looking to purchase a good support system. Until we can actually use this, 1 star.
Oct. 27, 2022
Replyco is worth its weight in gold. It saves us so much time when compared to manually managing each channels messages. We've used it for nearly 2 years and its gone from strength to strength with regular updates and the support has always been spot on.
Oct. 27, 2022
We have been using ReplyCo for a few years now, since its launch pretty much, and it has massively helped us streamline our customer services side. Integration with eBay, Amazon, Linnworks and Shopify means a big reduction in time wasted to go find order details in multiple channels. Also, as important, Alex and the team are super helpful and always respond and resolve any minor issues quickly. 100% recommended.
Oct. 27, 2022
I really love this app and have been using it since last two years and help us to respond faster to customers which increased our customer retention level.
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