Replyco ‑ eCommerce Helpdesk
The reviews are strongly polarized, with the majority being very positive and a smaller number of very negative experiences. Happy customers praise the app for saving time, centralizing messages from Shopify and other sales channels, improving response speed, and helping teams manage customer service more efficiently. Many also highlight useful automation features such as templates, auto-responders, rules, multi-user workflows, analytics, and integrations with platforms like eBay, Amazon, Linnworks, and Shopify. Support is frequently described as responsive, knowledgeable, and helpful, and several reviewers say the app has improved customer satisfaction, retention, and overall business efficiency. On the negative side, the main complaints focus on pricing transparency, trial limitations, and usability issues during setup. One reviewer felt misled by hidden or unexpected pricing after starting a free trial, while another reported authorizing a large amount only to find the admin panel largely nonfunctional and difficult to use. That same review also criticized the support experience as poor, which stood out as a major concern. Overall, the app appears to deliver strong value and functionality for many long-term users, but the negative reviews suggest potential issues around trust, onboarding clarity, and initial product reliability.
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They add a face pricing and you will find another price once you end the free trial.
The features look great on the surface but it's unclear how the automation/chat system works - so you have to setup a free trial to check that. So I authorized $350 to try everything out and nothing works. Locked out of everything in the admin panel - all the links are there but 100% of them do not work (except for the link to your gitbook manual). The support system so far is pretty awful - which is a red flag for anyone looking to purchase a good support system. Until we can actually use this, 1 star.
Replyco is worth its weight in gold. It saves us so much time when compared to manually managing each channels messages. We've used it for nearly 2 years and its gone from strength to strength with regular updates and the support has always been spot on.
We have been using ReplyCo for a few years now, since its launch pretty much, and it has massively helped us streamline our customer services side. Integration with eBay, Amazon, Linnworks and Shopify means a big reduction in time wasted to go find order details in multiple channels. Also, as important, Alex and the team are super helpful and always respond and resolve any minor issues quickly. 100% recommended.
I really love this app and have been using it since last two years and help us to respond faster to customers which increased our customer retention level.
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