Replyco ‑ eCommerce Helpdesk
The reviews for the Replyco Shopify App are mixed, with some users praising its time-saving features, integration with multiple channels, and helpful support team. Users appreciate the automation, templates, and rules that make customer service more efficient. However, there are negative reviews mentioning issues with pricing transparency, difficulties in setting up the app, and unresponsive support. Some users also faced challenges with links not working in the admin panel. Overall, the app seems to be beneficial for streamlining customer service but may have some drawbacks in terms of pricing clarity and initial setup.
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They add a face pricing and you will find another price once you end the free trial.
The features look great on the surface but it's unclear how the automation/chat system works - so you have to setup a free trial to check that. So I authorized $350 to try everything out and nothing works. Locked out of everything in the admin panel - all the links are there but 100% of them do not work (except for the link to your gitbook manual). The support system so far is pretty awful - which is a red flag for anyone looking to purchase a good support system. Until we can actually use this, 1 star.
Replyco is worth its weight in gold. It saves us so much time when compared to manually managing each channels messages. We've used it for nearly 2 years and its gone from strength to strength with regular updates and the support has always been spot on.
We have been using ReplyCo for a few years now, since its launch pretty much, and it has massively helped us streamline our customer services side. Integration with eBay, Amazon, Linnworks and Shopify means a big reduction in time wasted to go find order details in multiple channels. Also, as important, Alex and the team are super helpful and always respond and resolve any minor issues quickly. 100% recommended.
I really love this app and have been using it since last two years and help us to respond faster to customers which increased our customer retention level.
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