Thorness.co.uk review for Replyco ‑ eCommerce Helpdesk

Oct. 12, 2022

We have been trading online for over 20 years and managing emails has always been a key part of our business, prior to moving over to Replyco we were managing our emails via outlook, this was becoming increasingly time consuming and inefficient. Maintaining a consistent style of messaging was also proving to be difficult as our business grew employing more people to manage the messages. We have been working with Replyco for almost 2 years now and the time savings have been considerable but perhaps more importantly than this is the fact that we have been able to improve our metrics. In terms of how fast we can respond to messages and that simple “where’s my item” type messages can be answered efficiently and quickly with improved customer satisfaction. Alex and his team set a very high standard in customer care, and we have benefited from their hands on approach to working with us, the onboarding was simple and efficient. If your business is still in a fledging state or you have many years of experience, I would highly recommend Replyco without any reservations