AI Request a Quote, Hide Price
RFQ | Call for Price | Get a Quote
Rating
4.7
feedback
147
chart
#943
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
10%
-
Less than a month
27%
-
Less than a year
32%
-
More than a year
1%
Reviews Summary
The reviews for the SB Request to Quote app from SetuBridge are overwhelmingly positive, with users praising the excellent customer service and support provided by the team. Many reviewers highlighted the quick response times and helpfulness of the support staff, particularly mentioning team members like Jay, Samta, and Priyanka. Users found the app easy to use, with a reasonable set of features for the cost. However, there were a few negative comments regarding translation issues and concerns about being charged after uninstalling the app. Overall, the app was described as a valuable tool for Shopify stores, especially for handling bulk and custom order inquiries.
Highlights
Review RSS Feed
All reviews
Dec. 1, 2025
Nov. 26, 2025
Thank you so much for the 5-star review! 🌟 We’re thrilled that you enjoyed using our app. If possible, could you share a few details about the features or aspects of our service that stood out most to you? Hearing more about what worked well helps us improve and guide others in making the most of the app. Thanks again for your feedback and support!
Nov. 26, 2025
Used this for my store. Very bad experience. The system didn't show my logo or branding on emails to customers. Slow reply time via Whatsapp and when allowing their team access to my store to fix the issue, I heard nothing back for 4 weeks. Furthermore, after configuring the emails correctly and setting everything up, I didn't receive notifications when a customer had requested a quote and nearly missed a large customer. Not a good experience.
Thank you so much for taking the time to share your experience with us. We’re really sorry to hear about the issues you faced — especially with the branding not appearing in customer emails, the slow WhatsApp response, and the delay after granting us store access. That definitely isn’t the level of service we aim to provide 😔. We completely understand how important timely notifications and smooth communication are, especially when it comes to potential customers and sales. Missing a quote request is the last thing any merchant should worry about, and we truly apologize for the inconvenience caused 🙏. Our team has already reviewed this internally, and we’re taking immediate steps to improve response times, communication, and the reliability of notifications so this doesn’t happen again. If you’re open to giving us another chance, we’d love the opportunity to personally assist you and make sure everything works perfectly for your store 💛. Thanks again for your honest feedback — it genuinely helps us get better every day ✨
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more