AI Request a Quote, Hide Price

Thank you for taking the time to share your feedback with us — we truly appreciate it 🙏. We’re really sorry to hear that your experience with our app’s translation wasn’t up to expectations. We always aim to provide clear, accurate, and well-localized content for every user, and it seems we missed the mark this time. Our team has already noted your feedback, and we’ll be reviewing the affected translations carefully to improve accuracy and clarity 🌍✨. If you could kindly share which specific areas or languages you found problematic, it would help us correct them even faster. We genuinely value your input — it helps us make the app better for everyone. Thank you again for bringing this to our attention. We’re committed to improving and ensuring you have a much better experience going forward 💪😊

Hi Thanks for reaching out and sharing your concern—I completely understand how frustrating unexpected charges can feel. I took a close look at your account and wanted to clarify what happened. All billing for our app is handled entirely by Shopify, so we never have the ability to charge you directly. Our system simply sends Shopify the charge for the plan you selected, and Shopify manages the actual payment process. From the records, your store was closed on April 8 and reopened on August 25. While the store was closed, Shopify did not create or collect any app charges. The charge you’re seeing came through only when the store was reactivated, because Shopify automatically bills for any pending month once a store is reopened. I’ve attached a screenshot of the billing history so you can see the details. If you’d like further confirmation, Shopify Support can also verify this information. I hope this clears things up, and I’m happy to help if you have any more questions.

Thank you so much for your kind words and thoughtful review! 🌟 We’re delighted to hear that you find our support team excellent and the features valuable for the cost. Our goal has always been to provide not only reliable functionality but also dedicated assistance to make sure you get the most out of the app. 💡💻 Your feedback motivates us to keep improving and adding even more useful features, while ensuring our support remains quick, friendly, and effective. 🚀✨ If you ever have suggestions or need help with anything, please don’t hesitate to reach out — we’re always happy to assist. We truly appreciate your trust and support. 🙏💙