The Ritchie Group - Aviation Part and Tool Sales review for AI Request a Quote, Hide Price
July 24, 2025
That app works well. I wish there were more customization available, but I see there are frequent updates, so it'll just take some time. I do not like that there are no free trials (Reason for 4 stars) Other competitor apps do offer free trials; especially when deciding which to use, it's a lot easier to have a free trial to see if the app will work with your website, without having to pay for it and request a refund if you do not like it. (At least when I first downloaded this app a few months ago, there was no option for free trials.) The customer service office is based in Asia. Because of this, reaching out to support during normal business hours in the United States will be nighttime where they are, and vice versa, not a complaint, but something to keep in mind. Support inquired about me leaving a review, and I told them I will; following that, I received 6+ emails requesting me to leave a quote and asking if I had received their emails. I understand that positive reviews help in sales, but 6 emails asking if I am receiving their other emails is a little extreme. I appreciate emails, but not that many. If you are on the fence about downloading this app, I would recommend it. I would enjoy more customizations here and there, such as some items being "Call for quote" while others are "Add to Quote (Email)". Also, for the RFQ Visibility, there are only two options: All Products and Manual Product. Having a third option of "Select All Except..." would be helpful for stores with large inventories where a majority are RFQ with some being just "Add to Cart".
Using app
About 2 months
Total reviews
2
Average rating
4.5
Thanks again for the recommendation and for sharing such a constructive review — it truly helps us improve. We’re glad to hear the app is working well for you, and we appreciate your suggestions around RFQ visibility options. We’ve added them to our roadmap and look forward to enhancing flexibility in that area. We're also aware of the timezone difference and are actively working on expanding our support coverage for U.S. hours. Regarding free trials, we’re happy to share that we’ve recently activated a free trial for new users based on feedback like yours — we hope this helps others evaluate the app more easily before committing. We also sincerely apologize for the excessive follow-ups after our review request. We’ve taken that feedback seriously and are adjusting our communication approach to make it more respectful and less intrusive. We’re committed to continuously improving both the app and your overall experience with us. Thanks again for your support!
