All reviews

Rating Breakdown

  • 5
    65% (95 ratings)
  • 4
    3% (5 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (3 ratings)

Reviews with Text

  • 93% (99)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 3, 2025

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 1, 2025

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 28, 2025

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 26, 2025

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review! 🌟 We’re thrilled that you enjoyed using our app. If possible, could you share a few details about the features or aspects of our service that stood out most to you? Hearing more about what worked well helps us improve and guide others in making the most of the app. Thanks again for your feedback and support!

1 / 5 Share

Nov. 26, 2025

Used this for my store. Very bad experience. The system didn't show my logo or branding on emails to customers. Slow reply time via Whatsapp and when allowing their team access to my store to fix the issue, I heard nothing back for 4 weeks. Furthermore, after configuring the emails correctly and setting everything up, I didn't receive notifications when a customer had requested a quote and nearly missed a large customer. Not a good experience.

Using app

About 2 months

Total reviews

2

Average rating

3.0

Developer Reply

Thank you so much for taking the time to share your experience with us. We’re really sorry to hear about the issues you faced — especially with the branding not appearing in customer emails, the slow WhatsApp response, and the delay after granting us store access. That definitely isn’t the level of service we aim to provide 😔. We completely understand how important timely notifications and smooth communication are, especially when it comes to potential customers and sales. Missing a quote request is the last thing any merchant should worry about, and we truly apologize for the inconvenience caused 🙏. Our team has already reviewed this internally, and we’re taking immediate steps to improve response times, communication, and the reliability of notifications so this doesn’t happen again. If you’re open to giving us another chance, we’d love the opportunity to personally assist you and make sure everything works perfectly for your store 💛. Thanks again for your honest feedback — it genuinely helps us get better every day ✨

5 / 5 Share

Nov. 24, 2025

Great app for managing quotes and custom product requests. I needed to add some translations in the app and a few CSS changes to match my store — Priyanka from support responded quickly and helped me get it sorted. Still waiting on the final update, but overall the support was professional and I feel confident using this app. Recommended!

Store

NUAGE

Using app

4 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your wonderful feedback! 😊 We're really glad to hear that our app is helping you manage quotes and custom product requests smoothly. It’s great to know that Priyanka could assist you quickly with the translations and CSS adjustments you needed. 💬✨ We're just wrapping up the final update for you, and we truly appreciate your patience while we get everything perfect. If you need anything else or have more ideas to improve your experience, feel free to reach out anytime — we’re always here to help! 🙌 Thanks again for recommending us! 💛

5 / 5 Share

Nov. 13, 2025

Service was quick and helpful!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 😊 We’re really glad to hear that you found our service quick and helpful. Your feedback means a lot to us and motivates our team to keep delivering the best support possible. If you ever need any assistance again, we’re always here to help! 🙌

4 / 5 Share

Nov. 13, 2025

A little clunky on initialization with limited controls. However, the support team has been wonderful in helping get settings and features needed for our stores.

Using app

5 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for taking the time to share your feedback! 😊 We truly appreciate your honesty about the initial setup experience — we’re always working to make things smoother and easier for our merchants. We’re really glad to hear that our support team was able to help you get everything configured just the way your store needs. Your experience means a lot to us, and feedback like yours helps us continue improving our features and overall usability. If you ever need more assistance, have suggestions, or want to explore additional options, we’re always here and happy to help! ✨ Thanks again for being a valued part of our community. 💛

5 / 5 Share

Nov. 4, 2025

Amazing Customer Service through whatsapp. All working now. Very happy. Thanks again for your help Jay!

Store

The RFID Company

Using app

9 months

Developer Reply

That’s awesome to hear! We’re really glad everything’s working smoothly now and that you’re happy with our support 💪😊 Your kind words mean a lot to us — we always aim to make things easy and quick for our merchants. Thanks again for taking the time to share your experience! 🙏 — Jay & Team SetuBridge 🚀

5 / 5 Share

Oct. 17, 2025

Support Is very helpfull.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 😊 We’re really glad to hear that our support team could help you out. Our goal is always to make sure every merchant has a smooth and positive experience using our app. If you ever need any further assistance or have suggestions to make things even better, we’re just a message away! 🚀

1 / 5 Share

Sept. 29, 2025

Tres mal traduit

Using app

About 2 hours

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for taking the time to share your feedback with us — we truly appreciate it 🙏. We’re really sorry to hear that your experience with our app’s translation wasn’t up to expectations. We always aim to provide clear, accurate, and well-localized content for every user, and it seems we missed the mark this time. Our team has already noted your feedback, and we’ll be reviewing the affected translations carefully to improve accuracy and clarity 🌍✨. If you could kindly share which specific areas or languages you found problematic, it would help us correct them even faster. We genuinely value your input — it helps us make the app better for everyone. Thank you again for bringing this to our attention. We’re committed to improving and ensuring you have a much better experience going forward 💪😊

3 / 5 Share

Oct. 6, 2025

Edit - Dipen really helped with the support part, hence changing my review to 3 stars at his request and kind consideration in helping out where he could. Waiting to see if I am charged on my next bill. If not charged on next bill as ascertained by Dipen, will change review to 4 stars. Even if app has it's drawbacks, the support outshines and compensates for the minor improvements required. ****************** Fraudulently charged me for three months after uninstalling the app. When I reinstalled the app to remove my profile, it got stuck on loading. Pathetic way to earn money...

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi Thanks for reaching out and sharing your concern—I completely understand how frustrating unexpected charges can feel. I took a close look at your account and wanted to clarify what happened. All billing for our app is handled entirely by Shopify, so we never have the ability to charge you directly. Our system simply sends Shopify the charge for the plan you selected, and Shopify manages the actual payment process. From the records, your store was closed on April 8 and reopened on August 25. While the store was closed, Shopify did not create or collect any app charges. The charge you’re seeing came through only when the store was reactivated, because Shopify automatically bills for any pending month once a store is reopened. I’ve attached a screenshot of the billing history so you can see the details. If you’d like further confirmation, Shopify Support can also verify this information. I hope this clears things up, and I’m happy to help if you have any more questions.

5 / 5 Share

Sept. 25, 2025

Support is excellent. Reasonable set of features for the cost.

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words and thoughtful review! 🌟 We’re delighted to hear that you find our support team excellent and the features valuable for the cost. Our goal has always been to provide not only reliable functionality but also dedicated assistance to make sure you get the most out of the app. 💡💻 Your feedback motivates us to keep improving and adding even more useful features, while ensuring our support remains quick, friendly, and effective. 🚀✨ If you ever have suggestions or need help with anything, please don’t hesitate to reach out — we’re always happy to assist. We truly appreciate your trust and support. 🙏💙

5 / 5 Share

Sept. 16, 2025

I’ve just started using the SB Request to Quote app from SetuBridge, and it’s already proving to be a valuable tool for our Shopify store. I ran into a small issue during the initial setup, but I reached out to the team and they resolved it quickly and professionally. Their support was responsive and helpful, and I’m really grateful for their assistance. Looking forward to seeing how the app continues to perform, highly recommend both the app and the SetuBridge team!

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your wonderful feedback! 🌟 We’re delighted to hear that the SB Request to Quote app is already adding value to your Shopify store. It’s always our goal to make sure setup and usage are as smooth as possible, and we’re glad our support team could quickly resolve the initial issue you faced. Your kind words about our team’s responsiveness and professionalism mean a lot to us 🙏. We’re committed to providing continuous improvements and reliable assistance so you can get the most out of the app. We truly appreciate your recommendation and your trust in both our app and the SetuBridge team 💙. Looking forward to supporting your growth and success ahead — we’re always just a message away if you need anything! 🚀

5 / 5 Share

Sept. 11, 2025

Helpful and responsive team

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 🌟 We’re thrilled to hear that you found our team helpful and responsive. Our goal is always to provide top-notch support and ensure that every experience with our app is smooth and enjoyable. Your feedback truly motivates us to keep improving and going the extra mile for our customers. 🙌 If you ever need assistance or have suggestions, please don’t hesitate to reach out—we’re always here to help! 😊

5 / 5 Share

Sept. 2, 2025

Is perfect, easy for use. The support is fast and resolve any issue at the moment.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 🌟 We’re thrilled to hear that you find the app easy to use and our support helpful. 💪 Your feedback motivates us to keep improving and delivering the best experience! 🚀

4 / 5 Share

Aug. 13, 2025

prompt support, still need to figure few bits, but overall support is good.

Using app

4 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for your feedback! 🌟 We’re glad to hear our support was prompt and helpful 💬✨ If you run into any issues while figuring out the rest, our team is always here to guide you. 💪🤝

5 / 5 Share

Aug. 12, 2025

The SB Request Quote app is excellent for B2B services and has worked perfectly for our needs. I recently encountered a translation issue, but the customer service team — especially Priyanka — was incredibly helpful. She understood the problem quickly and resolved it efficiently, making the whole process smooth and stress-free. I truly appreciate the prompt support and professionalism.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

🌟 Thank you so much for your kind words! We’re delighted to hear that the SB Request Quote app has been working perfectly for your B2B needs. 💼✨ We’re especially glad that Priyanka was able to assist you quickly and resolve the translation issue smoothly. 🙌💬 Your appreciation means a lot to us, and we’ll be sure to share your feedback with her. 💖 We look forward to continuing to support your business and ensuring everything runs seamlessly! 🚀😊

5 / 5 Share

Aug. 11, 2025

support was amazing! I needed to make changes specific to my site and they helped me all the way from the begining to the end! would highly recommend!

Store

Fortmax

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 💕 We're thrilled to hear that our team could guide you smoothly from start to finish. 🚀 Your recommendation means a lot to us! 🌟

5 / 5 Share

Aug. 8, 2025

Great customer service, setup issue resolved in less than an hour.

Using app

About 2 hours

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for your kind words! 🙌 We're thrilled to hear your setup issue was resolved quickly 🚀. Our team is always here to help whenever you need us 💙.