WDT Responsive Image Gallery
The reviews for this Shopify app are mostly positive, highlighting great customer support, ease of use, and helpfulness. Users appreciate the quick and attentive support they receive, with some even mentioning personalized assistance like zoom calls. However, there are some concerns about the time it takes for galleries to upload and issues with image uploading functionality. One user also expressed dissatisfaction with the chat support requirement for a phone number.
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Great customer support - thank you! Really easy to use. My only comment is it takes a while for the galleries to upload on to your shopify store but once they're up - they look great!
Very helpful support, app works very well. I'm very happy. Thanks very much!
I wish I could have given a good review because I needed this gallery quite badly. When I try to upload a single image to the dashboard it perpetually uploads it, it has been a half hour at least and it's still "loading". I try to give free apps an easier time because they are really helping people who actually need it but it has to function, even if it does it poorly. The cherry on top was the chat support on the platform won't help you unless you put in your phone number, that is an overreach for basic support to say the least. I have emailed them but based on the response I will update the review accordingly.
Hi Sir, Sorry to hear that you are facing issues with the app. We have checked it with the support team and we have reverted you within the 24 hours. And mentioned we have checked and we are not facing any related issue. If you can reinstall and provide the store access, so we can see and solve the issue for you, if you have. But we did not get any reply on this. Please let us know how can we help you. And just FYI, we have sent you a video also in the email to show about how it is working smoothly. https://share.vidyard.com/watch/tpVxSDFvvLRiFiK6iEzihu?
App is very good. I used it on multiple websites now. Support team excellent and go above and beyond. Highly recommend.
Very helpful and speedy to my requests. Even jumped on a zoom call to talk me through it. Would recommend!
Thanks for the feedback Nicole.
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