All About Me Boutique review for Retail Barcode Labels
Dec. 20, 2024
We have been using this app for over 4 years and it has worked well for us. However, in the last month it has given us so many glitches. Shopify support can't help on this one. I've spent hours on this! It's randomly reassigning barcodes to products so when we scan an item at checkout it doesn't recognize it. Manufacture barcodes that we added so we could just scan the product aren't recognized anymore. we are having to manually lookup items at checkout or just redo barcodes on 100's of items. We are a small business and don't have time for this. Hopefully this will resolve itself soon because overall it's a great app.
Hi there! Thank you so much for sharing this feedback! It would be unexpected that the app would spontaneously create it's own barcodes, however, when you are creating barcodes for new products it is possible that the existing ones can be overwritten if the *Replace any existing barcodes with new ones. If a product or variant doesn’t have a barcode yet, create a new barcode* setting is selected in the *Create barcodes for products* dialog box options. I understand that you have already reached out to our support team about this, but it might be worth us taking another look so we can establish the root cause. Please do feel free to reach out via https://shopify.link/vRnL and we can take an in-depth look for you. Thanks so much! - Natasha, Shopify Support
