Skein Machine review for Retail Barcode Labels
Aug. 24, 2025
Excellent product but one major floor. Even through the brother printer 810 is listed on the Shopify Hardware store as a supported printer, you are unable to get a compatible size label which works with the printer. Response, do it manually, or buy another printer, a one different to the one sold in the Shopify Hardware Store!!!!! This is almost discrimrty against people in australia and selling the printer is misleading. How hard is it to add another label size? Hope this gets sorted but guessing it will not, as any issues seem to be ignored. Would love to type more but have to go off and start creating all my labels manually so don't have time to type any more. To add a response the the comment from Shopify. The model you have listed below takes the same labels as the model I have posted. I will be exstatic if you can tell me which 'Product Label', not shipping label, that can be bought in Australia, that will work in the printer and be compatable with this software. I have replied to your email but no response! Thank you again.
Hi there! Thank you so much for sharing your feedback! The Brother 810 printer model is not listed as supported with the RBL app - please see that list here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer - and I'm only able to see the Brother QL Wifi Label Printer (QL-1110NWB) printer model as supported and sold in the Australian Shopify Hardware store. If you did purchase that printer from Shopify and were later told it was not supported, we can definitely investigate further for you. Please do feel free to reach out to us with your order number at any time via https://shopify.link/vRnL so we can take a look for you. Thanks! - Natasha, Shopify Support
