The Nerd Mall review for Retail Barcode Labels
Dec. 24, 2021
DESTROYED MY BUSINESS ON CHRISTMAS EVE! After 9 months of uneventful use this grinchy piece of software decided to overwrite every single barcode on all 35,000 items at my stores. We don't know how. Shopify support doesn't know how. No one can do anything. The staff at our multiple locations have had to manually search for every item in the POS, forcing customers into long checkout lines. Even with uploading backup data, we are going to have to burn payroll to rescan at least 2,000 items. This app has turned this jolly fella into a full on scrooge. Humbug I say, Humbug!
Hey, there. Sorry to hear about the issues caused by the overwrite. While we don't have any additional information how that could have happened, this may be something that our Technical team can look into. Please get in touch with our Support team again by visiting the Shopify Help Center (https://bit.ly/3cJkx8V) and make a request to have this issue escalated. With a large product catalog, we do recommend making a backup in the event this happens again. There are a couple of options you can consider for doing this, such as by exporting a copy of your products to a CSV file (https://bit.ly/3wCodAB) or using a third-party app, like Rewind Backups (https://bit.ly/3vBrb7f). Thanks again for taking the time and bringing this to our attention. -Elias, Shopify Support
