Retenzy Loyalty Rewards Points
Customer Loyalty program with rewards, points, VIP, membership
Rating
4.6
feedback
22
chart
#4,303
All reviews
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March 25, 2026
Using Retenzy for a few weeks now — really helped us improve repeat purchases. Setup was simple, and the loyalty features actually work. Good option if you're struggling with retention
May 19, 2026
1 Star I started using Retenzy for loyalty rewards and reviews for my brand, Frolic Saga. Unfortunately, the overall experience became extremely frustrating due to bugs, poor communication, and unprofessional support handling. First major issue: Their coupon/reward system was bugged. A customer was supposed to receive a 20% discount coupon through their system, but instead the coupon generated only ₹5 OFF on orders ranging from ₹800 to ₹2500+. I personally tested this multiple times on both mobile and desktop checkout and even shared screenshots with their team. Initially support confirmed: “yes sir, same coupon will work for 20%.” Later they completely reversed their statement and admitted: “the coupon can’t provide the correct discount due to a bug.” This created confusion during checkout and directly affected customer trust. Second issue: The app started limiting how discounts could be handled. I was informed that Shopify-created coupons would not properly appear in their system and that merchants should instead give “points” so customers could redeem rewards from inside the app. That may work for basic loyalty use cases, but brands often need flexibility for: • influencer campaigns • apology coupons • retention campaigns • custom VIP discounts • higher promotional offers Their response was essentially: “Instead of creating coupon, it’s always advised to give points.” That should be the merchant’s choice, not something indirectly restricted because of app limitations. Third and biggest issue: Customer support and communication. After deciding to uninstall the app, I simply requested a backup/export of my review data. I waited an entire week after messaging them. The only reply I received during that period was: “Okay sir.” No instructions. No clarification. No mention that I needed to raise a support ticket by email. After continuously following up for days, they suddenly told me: “You need to send us an email on [email protected].” The frustrating part is: This could have been communicated on DAY 1. Instead, an entire week was wasted while I kept chasing updates. When I questioned why nobody informed me earlier, the responses became defensive instead of solution-oriented. One statement from their side genuinely shocked me: “Normally we had few hot call in past & within week or 2 week, people get settle & continue with the app.” As a merchant, hearing that after waiting a week for support felt highly unprofessional. If a store owner requests uninstall assistance and review backup data, the expectation should be clear communication and timely help, not assumptions that the customer will “settle down.” Another disappointing part: The founder himself joined the conversation, but instead of professionally calming the situation, the discussion became argumentative and passive aggressive. Statements like: “Learning is from both side sir” and “Now, you are putting all things on us sir” were unnecessary when the real issue was simply delayed communication and lack of accountability. There was also constant inconsistency throughout: • issue reported • issue “fixed” • then not actually fixed • workaround suggested • uninstall discussion • silence for a week • then finally “raise a ticket” This entire experience became unnecessarily exhausting for something that should have been straightforward. To be fair: The concept of the app has potential. But support quality, accountability, communication, and merchant handling need major improvement. For brands, loyalty systems and reviews are business-critical infrastructure. Bugs during checkout and delays while requesting customer review backups are not small issues. I rarely leave negative reviews, but this experience genuinely impacted my business operations and customer experience. Would not recommend unless their support process and transparency improve significantly.
Hi Team Frolic Saga, We’re sorry to hear that your experience with Retenzy felt frustrating, and we appreciate you taking the time to share your feedback. We’d like to clarify one important point regarding the review export request. Since review exports contain customer data, our process requires merchants to send the request through their registered email so our team can securely share the export file. This was not intended to delay the process, and we agree that this requirement should have been communicated more clearly at the beginning itself. Regarding the reward/coupon concern, our team tried to explain the current behavior and available workaround options within Shopify’s discount limitations, but we understand that the experience did not align with your expectations. We acknowledge that the communication around this could have been smoother and more consistent. As a growing app, we continuously improve based on merchant feedback — including support communication, onboarding clarity, and reward configuration handling. We also understand that loyalty and review systems are important parts of a brand’s operations, which is why we take feedback like this seriously internally. We genuinely appreciate that you recognized the app’s potential despite the experience, and we wish Frolic Saga continued success ahead.
Dec. 25, 2025
The Retenzy Loyalty Reward Program has changed how we manage customer retention in our Shopify store. Since it integrates loyalty points, referrals, memberships, and a complete review system into a single app, we no longer require separate applications for rewards and product evaluations. It was easy to install and is offered at a very competitive price; the backend support team is incredibly responsive and helpful. I highly recommend it!
Oct. 14, 2025
Really happy with Retenzy! Super easy to set up and helps me reward and retain my customers. The support team is quick and friendly too.
Sept. 3, 2025
The reward program actually helped to gain more insights with it and reviews on the product pages and Widgets also performs good and seamless to use as well...
Aug. 26, 2025
The Loyalty feature is amazing.... and the best part is they have a good customer support mostly they were available during the time when i need to do a setup....... The Reviews feature worked best for the product landing page
Aug. 5, 2025
"We’ve had a great experience using Retenzy for our loyalty and rewards program. The setup was simple, the interface is intuitive, and our customers are actively engaging with the rewards system. It’s helped us boost repeat purchases and build stronger customer relationships. Highly recommended for any Shopify store looking to grow loyalty!"
Aug. 5, 2025
Customer support helped me to setup app, there support team was really helpful. It was easy to setup the reviews and rewards. Really loved the app.
June 23, 2025
Amazing app for customer loyalty and retention. The rewards features blend very nicely into the product construct. The product has greatly helped us to increase customer base and overall repeat sales.
June 16, 2025
Amazing App – Exactly What Our Store Needed! We recently integrated the Retenzy Loyalty Reward Program into our Shopify store, and the experience has been fantastic! The app is super intuitive, easy to set up, and works seamlessly with our current theme. We love how it combines loyalty rewards with product reviews; it's like getting two powerful tools in one. Our repeat customer rate has already started to improve, and the ability to customize the widget design, import past reviews, and display customer photos has added a lot of trust and visual appeal to our product pages. The customer support from the Retenzy team is quick, friendly, and extremely helpful. Highly recommend this to any store looking to build trust, improve retention, and increase sales without complicating things. A truly powerful app that delivers on its promise!
Thank you so much for the amazing feedback! We're thrilled to hear Retenzy is helping your store grow. Your support means a lot to us! 😊
May 19, 2025
We have been happy with the Retenzy app on our website! The app is easy to use and navigate and we were thrilled that we were able to seamlessly import our existing Amazon reviews. The recent upgrade, which now displays star ratings and the number of reviews directly on the main product page, is a fantastic improvement for building trust with our customers. Highly recommended for any Shopify store looking to leverage customer feedback effectively.
May 11, 2025
We like Retenzy very much as it simplifies the review collection process by sending emails automatically to our clients to collect reviews. The deals and rewards feature also make the setup of rewards system easy and make our small online store look like a big enterprise with the systematic rewards system. Keep up the good work ! Well done !
March 11, 2025
Excellent app. The team is very responsive . The import review from AMazon feature was very good. Looking forward to engaging with our customers through this app.
Thank you for the great feedback! We're glad you're enjoying the app and the Amazon review import feature. Looking forward to your continued success! 😊
Dec. 12, 2024
Vital app é uma aplicação user-friendly. Apesar de não ter português disponível, o suporte é muito efectivo e muito prestável.
Thank you! We're glad you find Vital user-friendly and our support helpful. We'll consider adding Portuguese soon! 😊
July 26, 2024
The overall experience has been pretty fantastic. The onboarding process was pretty seamless & the team has been very cooperative from the get-go. We are definitely witnessing some positive results with our store & we would highly recommend Vital to anyone who is looking for the best loyalty program app.
July 4, 2024
Thanks for your support! I am extremely pleased with this rewards program app for Shopify. The support team is excellent and always attentive to my needs. I would especially like to thank the team for their outstanding attention and assistance. Highly recommend this app!