Retouched.ai
Retouched.ai : Background removal app for Shopify
Rating
4.1
feedback
39
chart
#2,344
All reviews
Rating Breakdown
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Dec. 5, 2022
I did a test of different clipping services. I sent the same images to Cutout Wiz and Path Edits, to compare side-by-side results. Cutout Wiz did OK, but their images were not quite as clean as Path Edits. But BEWARE Cut Out Wiz is a scam!!! Here is their actual company info: THE KOW COMPANY LIMITED WEBSITE: WWW. THEKOWCOMPANY.COM NAVANA-DH TOWER, PLOT-6, PANTHAPATH, PS-TEJGOAN, DHAKA-1215. This fraudulent company will scam you. Their invoicing is handled very strangely! They will email you bogus invoices asking for payment. I tested them out in August and promptly paid for the images that they cut out for us through their PayPal account. But I wasn't planning to use them again so I deleted the app and stopped using their service altogether. They then emailed me a BOGUS invoice on December 2 for $79.98, and another BOGUS invoice on December 5 for $36.89. These people are either exceptionally stupid, or corrupt. Avoid!
Hello Rick, The situation that has unfolded is truly unfortunate, we would like to explain things from our end to rectify any misconception you may have against us. To start off, we never send invoices to our Shopify clients as they get an automated invoice through the app. We send invoices to our clients who order through our website and every client who orders through our website gets a generated name or code. In your case, the order you placed in August was through our website and your code was 773. With that being said, the main problem that occurred which caused this issue was a typo between code 773 and 733 for which reason you received an invoice that was not yours in the first place. While we have already sent you a detailed email explaining the situation and we would like to address this issue here again. We are saddened by the discomfort you have faced. We would also like to clear any area of misinterpretation about our company, The KOW Company ltd. is the parent company that offers many services under its umbrella such as CGI/ 3D modeling, desktop publishing, and image & video post-production. CutOutWiz is a company under the KOW Company ltd. which is specialized in image and video editing part. We always value our clients and their feedback and we endeavor to be better every day, the problem that has occurred was a human error and we will ensure that this does not happen again. Thank you for your understanding! - Team CutOutWiz
July 14, 2021
I love this app. We've been using CutOutWiz for some time. I am continually impressed with the results and stellar customer support.
June 3, 2021
I was having difficulties with proper images and quality but the Rep called and walked me through proper image sizing and lighting. Though it was a process there were very responsive.
April 1, 2019
I have tried several image background removal services, some cheaper than here. But remember you get what you pay for. This service is by far the best. The last batch I sent about 50 images and all came back in less than a day and all perfect. I plan to use this app and company for all my image needs.
March 1, 2019
Great app, we have used them pretty regularly to make change and tweaks to our photos. They are very quick and do a great job. We have need needed to contact support, but they have been in touch with us a few times to clarify what we need. Would recommend.
Feb. 11, 2019
I'm very happy with the CutOutWiz team. Quick turnaround, good customer service, good quality editing.
Jan. 11, 2019
Highly recommend! Very responsive, fast turn around time on images. Finished image quality is great! Aruze Boutique
Dec. 22, 2018
This app has been absolutely phenomenal. The pricing is a set price that is definitely affordable ( around $1 ) and they can do so much for your photos. Anything editing related they can complete it and sent back to you in any file. This app has saved me so much time and frustration from editing that for it is absolutely worth $1 per photo. The quality of their editing is also on another level and I highly recommend to anybody. CutOutWiz team and customer service is damn right outstanding. They reply within a few hours and treat you as a valued customer. Ive sent them countless emails about questions and how to do this , how to do that and they answer it clearly and easily. I am very happy I found this simple and easy to use gem.
Dec. 4, 2018
Excellent final images and really quick turnaround. Will be using this app many more times in the future!
Nov. 2, 2018
Wonderful app that is easy to use. Stellar customer service - the developer goes above and beyond to provide support. Quick turn-around-time and the price is reasonable.
Sept. 9, 2018
Excellent App. Excellent Image Output. 1st 10 images were done to perfection. Very Happy. Will be doing more images with them. Per Image about $1.19. That's a great price.
Aug. 31, 2018
Very professional work and deliver fast and reasonable prices. Will be using again and again and again!!
Aug. 27, 2018
Very good customer service! The app is very easy to use and you will get your images in very short time within 14 hours only, whether you need to merge two images in one single image as bundle item, or you want to drop shadow and to have white background they are able to do it. Recommend it for basic editing requirements.
Aug. 9, 2018
Amazing work! Fast, simple, and easy. The team is very responsive and is willing to work with you on specific requests. Such as rotating your photos to a particular position or even adding a shadow under the product. I've already used for 50+ images, and I am 100% satisfied!
Aug. 6, 2018
We've really enjoyed working with CutOutWiz and would highly recommend. Very reliable turnaround time (always receive images before 8AM the following day) + great support; always pay close attention to our directions + comments. For context: We recently redesigned our site and most of our old products were shot on a 255 white background. We don't shoot products on pure white background anymore but CutOutWiz masked all of our old products and exported transparent in order for us to overlay them on a light gray to be more consistent with our new products.
July 24, 2018
The team at CutOutWiz is excellent. I inherited a store with thousands of images with dirty backgrounds and watermarks. I needed to fix these up. The team at CutOutWiz added features to the app quickly at my request (as I needed to filter by SOH) and processed all my images super quickly, with great quality. They did a batch of 500 images in under 20 hours! If you are looking to get your images cleaned up, look no further. Thanks to Kowser and his team. Check out the images at www.cuffed.com.au
July 22, 2018
The most we like about CutOutWiz is that their support is at a very high level. Work is also great! I once had to get the Raw images back after processing and they sent those without a fuss!