Retter ‑ Heatmaps & Replay
Record your visitors using heatmaps and session replays
Rating
3.5
feedback
47
chart
#1,149
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
6%
-
Less than a month
30%
-
Less than a year
49%
-
More than a year
11%
Reviews Summary
The reviews for this Shopify app are quite mixed. While some users find the heatmap and replay features invaluable for understanding customer behavior and optimizing their online store, others have faced issues with inaccurate data, hidden fees, and unresponsive customer support. Positive themes include the app's ease of use, helpful customer service, and the ability to improve UI/UX and conversion rates. On the other hand, negative themes revolve around inaccurate data detection, billing based on total page views, non-functional heatmaps, and difficulties in canceling accounts. Overall, the app seems to have potential for providing valuable insights but needs improvements in data accuracy and customer support responsiveness.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 2, 2024
Complete rubbish app, please don't be fooled by the low price. Here’s why: 1. The data is completely inaccurate, and the heat map cannot detect 99% of the traffic. There are only a few hundred page views anyway. (I did not set up partial detection, but all detection) 2. The billing model only depends on the total PV of your website, not how much the application does for you. For example, I only need the data of a certain page, but the application calculates based on all exposures of the entire website (in terms of charging, the data is extremely accurate, instead of only seeing 1 when I need to see the heat map) %The data). When I gave feedback to customer service, he also said that he could only charge according to the overall pageview of the website.
Feb. 21, 2024
It said that 500 visits are included in FREE plan. I had 452 visits and they charge me $4.99 - hiden fees - not recommended!
Oct. 29, 2023
This app absolutely did not work for us. The heatmaps simply did not work and support were vague in their responses. Even cancelling our account was problematic, with only an error message and no confirmation.
Oct. 27, 2023
Oct. 25, 2023
Recordings do not show the full session. The heat map does not load pages. The app just not working for us.
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