Retter ‑ Heatmaps & Replay
Record your visitors using heatmaps and session replays
Rating
3.1
feedback
21
chart
#1,488
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
19%
-
Less than a month
57%
-
Less than a year
14%
-
More than a year
5%
Reviews Summary
The reviews for this Shopify app are quite mixed, with a majority of them giving it a low rating of 1 star out of 5. Users have expressed dissatisfaction with the app's lackluster support, inaccurate data, hidden fees, non-functional features like heatmaps and recordings, and difficulties in canceling accounts. Some users also mentioned issues with the billing model and receiving vague responses from customer service. On the positive side, a few users appreciated the app's ease of use, ability to track user behavior, and the valuable insights it provided for improving their websites.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 18, 2024
Take it from a up and coming brand owner — this app sounds promising, but unfortunately is another instance of you get what you pay for. Lackluster support (practically non existent). Every inquiry is replied to with something like "I'll forward this to our developers and keep you updated" — and guess what, they ALWAYS forget about the "updating you" part of their reply. I'm convinced it is an auto-reply and they have 0 intention on supporting you. Thought it was cool when i first launuched my storefront to have something like this, and occasionally it did pick up a session that was cool to rewtch but it misses SO many and it doesnt update for days so it's kinda pointless. Save yourself some time and money and find another suitable app. I'm uninstalling as i write this :)
April 2, 2024
Complete rubbish app, please don't be fooled by the low price. Here’s why: 1. The data is completely inaccurate, and the heat map cannot detect 99% of the traffic. There are only a few hundred page views anyway. (I did not set up partial detection, but all detection) 2. The billing model only depends on the total PV of your website, not how much the application does for you. For example, I only need the data of a certain page, but the application calculates based on all exposures of the entire website (in terms of charging, the data is extremely accurate, instead of only seeing 1 when I need to see the heat map) %The data). When I gave feedback to customer service, he also said that he could only charge according to the overall pageview of the website.
Feb. 21, 2024
It said that 500 visits are included in FREE plan. I had 452 visits and they charge me $4.99 - hiden fees - not recommended!
Oct. 29, 2023
This app absolutely did not work for us. The heatmaps simply did not work and support were vague in their responses. Even cancelling our account was problematic, with only an error message and no confirmation.
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