Retter ‑ Heatmaps & Replay
Record your visitors using heatmaps and session replays
Rating
3.4
feedback
48
chart
#1,172
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
31%
-
Less than a year
50%
-
More than a year
17%
Reviews Summary
The reviews for this Shopify app are quite mixed, with some users expressing frustration and disappointment while others praise its usefulness. One common theme among negative reviews is the lack of accurate data and support. Users have reported issues with the heatmaps not working properly, inaccurate billing based on total page views, hidden fees, and unresponsive customer support. Some users also mentioned difficulties in canceling their accounts and encountering errors. On the positive side, users who gave high ratings appreciate the valuable insights provided by the heatmap and replay features. They found the app easy to use, helpful in optimizing their online stores, and praised the friendly and efficient customer service. The app's affordability and ability to track customer behavior were highlighted as key benefits.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 18, 2024
Take it from a up and coming brand owner — this app sounds promising, but unfortunately is another instance of you get what you pay for. Lackluster support (practically non existent). Every inquiry is replied to with something like "I'll forward this to our developers and keep you updated" — and guess what, they ALWAYS forget about the "updating you" part of their reply. I'm convinced it is an auto-reply and they have 0 intention on supporting you. Thought it was cool when i first launuched my storefront to have something like this, and occasionally it did pick up a session that was cool to rewtch but it misses SO many and it doesnt update for days so it's kinda pointless. Save yourself some time and money and find another suitable app. I'm uninstalling as i write this :)
April 2, 2024
Complete rubbish app, please don't be fooled by the low price. Here’s why: 1. The data is completely inaccurate, and the heat map cannot detect 99% of the traffic. There are only a few hundred page views anyway. (I did not set up partial detection, but all detection) 2. The billing model only depends on the total PV of your website, not how much the application does for you. For example, I only need the data of a certain page, but the application calculates based on all exposures of the entire website (in terms of charging, the data is extremely accurate, instead of only seeing 1 when I need to see the heat map) %The data). When I gave feedback to customer service, he also said that he could only charge according to the overall pageview of the website.
Feb. 21, 2024
It said that 500 visits are included in FREE plan. I had 452 visits and they charge me $4.99 - hiden fees - not recommended!
Oct. 29, 2023
This app absolutely did not work for us. The heatmaps simply did not work and support were vague in their responses. Even cancelling our account was problematic, with only an error message and no confirmation.
Oct. 27, 2023
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