Spacefish Army review for Return Prime:Return & Exchange

1 / 5

Jan. 5, 2026

How does this app have such high ratings except if they are fake? I've been struggling with it for over year with glitches and especially during the busiest time of year it completely failed. Instead of making the return process easier and hands free, I have been tripling my effort dealing with angry customers that never receive their automated communications and assume they are being ignored. Return App only kept saying they were all sent. This wasn't once or twice, this was with dozens of customers. It has also changed my settings without any notice or authorization several times. I have reached out to support +10 times and they only fix it temporarily while pretending there was never an issue to begin with. Never any price break on days/weeks that it doesn't work, only upselling a higher plan anytime I open the app. Complete waste of time and money.

Using app

Almost 2 years

Total reviews

4

Average rating

3.3

Return Prime:Return & Exchange for Shopify
Return Prime:Return & Exchange
4.8 star
674 reviews

Manage Return, Exchange, Return Label, Refund, Store Credits